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Server Touch Points (STPs) Overview

Overview on how STPs will be consumed by our features

Main Module Sub Module Basis of STP consumption Comments
Statistics All submodules 1 Page visit = 1 STP  
Statistics Social Media Tracker No STP generation  
Behavior Custom Events 1 Event = 1 STP Manual and auto-events both each generate 1 STP
Behavior Recordings 1 Recording = 1 STP Independent of recording’s length
Behavior Heatmaps 1 Visit of heatmap's Page = 1 STP  
Behavior Funnels 1 Visit of a funnel's page = 1 STP  
Behavior Form Analytics At least one interaction with the form = 1 STP Independent of the form’s complexity. Multiple interactions with a form still result in one STP generation.
Feedback Polls At least one interaction with a poll = 1 STP  
Feedback Surveys At least one interaction with a survey = 1 STP  
Chat (published Q1 '24)   Number of activated agents per account 1 agent = X STPs (incl. auto-messages), 2-3 agents = Y STPs per month per agent
SEO (published Q4 '23)   Frequency of data updates More details to follow

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