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Visitor Analytics as alternative to IBM Watson Customer Experience

About IBM Watson Customer Experience

IBM Watson Customer Experience Analytics has been rebranded as Acoustic Insights as of 2019. You will still find the website Watson website is live, but the tool you will end up buying is actually Acoustic.

Acoustic Insights allows you to create customer personas in order to better understand your target audience and to view a customer’s journey across multiple channels. Acoustic Insight capabilities include multiple behavioral features such as session replays, heatmaps, and audience segmentation.

Technical expertise is needed in order to install and understand this tool at its full capacity, so you will probably need a data scientist or programmer in your team to make sense of the data provided and to create reports.

Acoustic Insights offers three different types of analytics subscriptions (Essentials, Standard, and Premium), each of them offering a different set of features than the other. The price of these subscriptions though is not shown on the website.

Summary

In order to find out which Acoustic subscription is the best for your website and how much it will cost, you need to contact their sales team. At Visitor Analytics, we are fully transparent about our monthly subscription prices and we offer a full set of features no matter the subscription you choose. You pay as your website traffic increases.

Both Acoustic Insights and Visitor Analytics are powerful behavioral analytics tools, but Visitor Analytics is much easier to install and understand. Both platforms offer heatmaps and session recording features, but Visitor Analytics also allows you to track visitor interaction through polls and surveys.

In regards to privacy, Visitor Analytics’ Complete Protection mode will allow you to be 100% compliant with all the current data protection laws, so you won’t need to worry about GDPR, PIPEDA, and other similar regulations. 
 

Visitor Analytics vs IBM Watson Customer Experience

FeaturesVisitor AnalyticsIBM Watson Customer ExperienceComments
Statistics

↪ Visitors [?]

 
↪ Geolocation [?]

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↪ Traffic Structure [?]

 
↪ Social Media Tracker [?]

Upcoming! See our roadmap please.

 
↪ Competition Analysis [?]

 
↪ UTM Campaign Tracker [?]

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User Behaviour Analytics

 
↪ Event Tracking [?]

 
↪ Session Recordings [?]

 
↪ Heatmaps [?]

 
↪ Funnels [?]

 
Visitor Interaction

 
↪ Polls [?]

 
↪ Surveys [?]

 
Chat

Upcoming! See our roadmap please.

 
↪ Support Agents [?]

Upcoming! See our roadmap please.

 
↪ Auto-Messages [?]

Upcoming! See our roadmap please.

 
↪ Scheduled Messages [?]

Upcoming! See our roadmap please.

 
↪ Rulebased Messages [?]

Upcoming! See our roadmap please.

 
↪ Marketing Attribution [?]

Upcoming! See our roadmap please.

 
SEO

Upcoming! See our roadmap please.

 
↪ Keyword Analysis [?]

Upcoming! See our roadmap please.

 
↪ Content Ideas [?]

Upcoming! See our roadmap please.

 
↪ Core Web Vitals [?]

Upcoming! See our roadmap please.

 
Privacy [?] 
↪ GDPR (compliant even without a cookie consent banner) (EU) [?]

 
↪ CCPA (compliant even without a cookie consent banner) (California) [?]

 
↪ PIPEDA (compliant even without a cookie consent banner) (Canada) [?]

 
↪ PECR (compliant even without a cookie consent banner) (UK) [?]

 
↪ LGPD (compliant even without a cookie consent banner) (Brazil) [?]

 
↪ TTDSG (compliant even without a cookie consent banner) (Germany) [?]

 
↪ Data Processing Agreement (DPA) available [?]

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↪ No Consent Banner needed (MPM mode active) [?]

 
White Label [?] 
↪ White Label available [?]

 
↪ Own Logo possible [?]

 
↪ Own Colors possible [?]

 
↪ Own Font possible [?]

 
Reviews [?] 
↪ Capterra [?] ★★★★★ (225)

Details will be updated soon.

 
↪ Wix [?] ★★★★★ (1,225)

Details will be updated soon.

 
↪ G2 [?] ★★★★★ (20)

Details will be updated soon.

 
↪ GetApp [?] ★★★★★ (225)

Details will be updated soon.

 
↪ Crozdesk [?] ★★★★★ (20)

Details will be updated soon.

 
↪ SaasWorthy [?] ★★★★★ (252)

Details will be updated soon.

 
↪ SoftwareSuggest [?] ★★★★★ (43)

Details will be updated soon.

 
↪ Sourceforge [?] ★★★★★ (4)

Details will be updated soon.

 
Pricing [?] 
↪ Free Plan available [?]

 
↪ Pay as you grow [?]

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↪ Pricing Options [?]

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