This metric should be at the top of your watchlist. You need to track how audiences are responding to your social media posts, and the details of this engagement. This includes the following:
- Clicks—on photos, links.
You should monitor the manner of engagement on your content. What kind of comments are audiences leaving on your social media posts? Are they questions, and are these questions related to your business or about something else in your post? If the latter is the case, that might not be a good sign. You want the conversations to be related to the content or CTA (Call to Action) of your posts (such as further information on the product you’re selling or why one of the products you’ve advertised is no longer available). On the other hand, if the questions are related to your call to action (such as where they can get the product), then perhaps your content has not communicated effectively.
Is your comment section riddled with audiences trading insults with one another or trolling other members of your social media community? Social media teams should monitor situations like this to ensure that their platforms are not breeding grounds for internet bullies.
Are these comments mostly bad feedback about your product or business? Few things damage your brand reputation worse than a thread on how bad your product is. You can probably imagine how this will negatively influence leads or new visitors to your page.
Comments may also become a negative feedback when instead of praising your product or service, they include recommendations of other businesses! Has your comment section been hijacked by spammers selling other products? You want to monitor this to ensure that your social media marketing strategy is not usurped by others.
Likes and Shares
So they liked the post, but did they share it? Liking a post is almost reflexive. Liking seems to say: I’ve seen this post, or Yeah, I kind of agree with this; sharing is a stronger statement of agreement (or disagreement) and endorses (or seeks to rebuke) the message of the post or the engagement within it.
As mundane as these actions may seem, they are a good way of knowing what your audiences think about your content and increasing the reach of your content. Do you have a good followership but a relatively small number of likes or shares? It could be as a result of one of these two:
Your content is actually not being seen by your followers; the algorithm is not presenting them before your followers.
Your blog post or social media post is uninteresting—possibly because it shares no new information, or it isn’t fun to watch (have you used the right equipment or tools to make sure that your posts are visually compelling?).
If the algorithm is not presenting your ads or posts before the right audience, then you need to reassess your content to ensure that they follow the stipulated guidelines and are of good quality.
Different types of content require different types of engagement. If most of your social media posts include outbound links, you want to check your social media analytics to see what your audiences are clicking on. Sometimes your data analytics will show a good engagement rate, but a close look at data analytics might reveal that clicks are few on your link but high on your images.
Making this observation promptly will enable you to craft more engaging content that delivers the right type of engagement. Perhaps you need to reword your headlines to align with the visually compelling image you have used, or perhaps your meta description needs to be more thrilling. Either way, you need to be paying attention to your clicks.
So you’ve gotten your audience to click on your video or join your live feed, but somewhere along the line, the data points begin to decline—sometimes gradually, sometimes sharply. Why is your audience not staying through to the end of your video? This is why you should be checking your audience retention. Here are a few questions you need to be asking:
- At what point are they leaving?
- What is making them leave—where is the production flaw?
The purpose of social media marketing—especially on YouTube, Facebook, and Instagram—is to inform audiences about your product or service and persuade them to follow through on the call to action. This is where audience retention comes in. If audiences are leaving before they find out one or two of these things, then it goes without saying that your social media marketing strategy will fail. Clearly, this will be frustrating and affect workplace productivity.
Effective data analytics tools will reveal the data points where you’re losing the audience’s interest and data scientists can tell you what you’re doing wrong. Often, the problem is a production flaw.
Production Flaws Affecting Your Audience Retention:
- Poor music
- Impassionate acting
- Ineffective copy—jaded dialogue or monologue
- Poor video quality
Followership and Subscriptions
Whether it’s on Facebook, Instagram, YouTube, TikTok, Snapchat or elsewhere, followership is important for the simple reason of reaching more people and improving your brand awareness. The more followers you have, the more credible your business appears to be—for this reason, organizations and individuals buy followers.
A growth or decline in your followership should be tracked and analyzed. Here are a few metrics you should be tracking:
- The type of content published, following an increase or decrease in followership/subscription.
- The rate of growth or decline.
Tracking your business’s followership/subscription rate enables you to accomplish your KPIs as you grow your business’s visibility on social media.
If your business is on LinkedIn—and it should be—then you should also study the data analytics of your profile. Your business’s LinkedIn account positions it before serious, result-oriented individuals and organizations, and once your small business becomes visible as a veritable source of information in your particular field, it will send it a steady stream of potential leads who will interact with your business page.
This interaction is what your small business should be studying; to determine what type of content is necessary to present a credible appearance before visitors, or even select what types of professionals you want to attract into your organization.
You need to upgrade to a premium plan or purchase a good data analytics tool to get this valuable statistical information about how your business is doing. However, if the free plan is what you can afford, there are useful insights that your business should still track. These include search stats which show you how many times your business came up in a LinkedIn search. Again, you can analyze this data to discover when this happened and what type of content you may have published to inspire this. Optimizing your profile is a good way to be discovered in searches.
Knowing your audience’s location is vital to content development and your social media marketing strategy. This is especially true if you are looking to broaden your reach nationally or internationally. Facebook ads, for instance, show you where your audiences are and how many people from each location have seen or interacted with your ad.
Tracking and analyzing this metric will even reveal locations you never thought of expanding toward. This insight can serve as a launching pad for your business expansion, as you communicate with audiences from these locations to discover how they would prefer to be served.
As you analyze your big data to figure out what locations are becoming more aware of your business and products, you can develop content that will specifically interest them. This will give you a deeper understanding of your target audience and how best to modify your product to make it accessible to them.
Social Media Analytics Tools You Can Use
There are free tools that marketing teams and small businesses who share content can use, in order to track and measure their social media analytics. These are easy to use and don’t necessarily require a vast knowledge of data science. Examples—in no particular order—include:
Then there are advanced social media tools that marketing teams and small businesses can take advantage of to gain further insights and reassess their social media strategy. These may require the expert eye of a data scientist to interpret your big data and provide a deeper understanding of data points and the target audience. Examples—in no particular order—include: