Another well-known visitor recording and session replay service is Inspectlet, which provides customers with 2,500 free sessions each month.
Although it may initially appear like Inspectlet offers "eye-tracking Heatmaps," no technology exists that would allow any tool to truly follow a website visitor's eye.
This is just the name given to the mouse movement map, which is thought to be related to eye movement.
In terms of heatmaps, there is nothing that distinguishes it from other providers. However, we would like to point out that the tool is one of the most user-friendly, and even users with limited technical knowledge find it simple to use.
There are also a few extra details for mobile device data, such as the ability to see zooms and orientation changes.
Visitor session recordings/session replays
However, Inspectlet “makes it possible to playback pages that are otherwise impossible, such as dynamic pages that only show once“. It also supports single page apps.
In order to prevent the disclosure of private information during recordings, it is also possible to hide certain screen elements, such as form fields. This is not unusual. This feature is also present in other tools, albeit with a somewhat different presentation.
The Demo tool in their Recordings is a stunning feature. When users access their sample page, Inspectlet immediately records and replays their visit for a full minute.
After that minute, the visitors will see their registered visit on that demo page so they can get an idea of how it works. Also, they don’t need to register or create an account in order to use this feature.
When it comes to pricing, Inspectlet is more expensive than most other options. The free plan offers a decent number of 2,500 recordings per month and the heatmap suite as well, but only 1 week of storage, so the data is deleted quite soon.
Premium plans range in price from $39 per month to $499 per month, however, the most expensive one is only available to consumers that require data from more than 2 million pageviews and 250k recordings.
Some users have complained that for the lower premium plans, they only get 2-3 months of storage and they sometimes need to keep data for longer. For them, there is the option to download session recordings, but only starting with the $79 plan.
Record User Behavior
Using heatmaps and session recordings can help you achieve two important factors which are increasingly lacking in the age of data-driven analytics: understanding and empathy.
Not only that, it’s a stunning tool for finding usability problems and shaping new hypotheses as well.
With that being said, we really hope you find the light at the end of the tunnel and already have an idea of what tool to choose.
As knowledge is power, don’t hesitate to share this article with your fellas in order to help them pick the most suitable heatmap tool with session recordings.