Frequently Asked Questions about using Visitor Analytics (FAQ)
General
Visitor Analytics can be easily added to any type of website. You can either install one of our dedicated plugins/modules (depending on the platform), or simply embed a tracking code within the <body> and </body> tags of your source code.
You can find detailed information on how to add your tracking code or install the plugin app on any type of website in our install guide here. Also, please do not hesitate to contact our support directly if needed!
We created a template in order to assist our customers to be compliant with data protection laws and to make all the personal data information easy to understand and control. Check this page out for more details.
It's great to see such an interest regarding GDPR and other data protection info! We value our customers a lot and we know that you are concerned about GDPR - so, no worries! Visitor Analytics is 100% GDPR ready.
Here is our GDPR Commitment — a page about what's all about GDPR and how do we comply and safeguard the personal data.
Since we, as an analytics solution, are the processors for the website owners, we also prepared a Data Processing Agreement in the Settings of the app, that you can sign and download at any moment.
We also prepared an IP anonymization tool, changed the Communication preferences and made all the docs easy to find and read.
If you’re wondering what to insert in your privacy policy and you're using our app, we got this covered too. Here's What to Include in Your Privacy Policy and the list of cookies and their info.
If you already embedded the tracking code within your website's source, or used one of our plugins to do that (Drupal, Joomla, Typo3, Weebly, WordPress etc.) and want to switch it to another platform (for which we also have a plugin/extension), just install the plugin and login with the same Visitor Analytics account. It will automatically check if you have the domain already added to your account and inject the tracking code back so you can continue where you left of, directly from your new website builder platform's backend.
Please note that if the domain changed as well during this transfer from a website builder to another, when logging into one of our plugins, the new website will be added to your Visitor Analytics account with its corresponding tracking code and start tracking from scratch.
Even if you have multiple websites within your account, which are all created on different website builder platforms, you can use our plugins to check the stats individually (directly from each platform's backend), or you can always manage all the websites and check the stats for all in one place, by logging in here, using your Visitor Analytics account.
Glad to know that you're interested in the affiliate program.
Refer customers to Visitor Analytics and earn 20% commission on any of their payments! Create an account and start earning money.
You may find out more about our program here.
Yes, Visitor Analytics offers statistics and collects your website visits and visitors.
With Visitor Analytics you will forget all those cluttered graphs, drop-downs or overwhelming charts and you will see how your website is performing using a friendly interface and simple graphs!
Another note that we really care about: we do not cross track, we do not work with advertisers and all the data is yours.
Yes, Visitor Analytics offers the behavioral features recordings, heatmaps, funnels and others. Find more about all of them, by simply navigating on the site, to each of the corresponding functionality.
Also, here is a wider tour of the app, where you can watch all the explainer videos.
Yes. Unlike Analytify, which is summary of Google Analytics, Visitor Analytics has its own tracking infrastructure. This comes to an advantage because we can develop a lot of features which the other platforms that are based on Google Analytics can't. For one, we can show what each visitor does on an individual basis.
Yes, Visitor Analytics offers statistics and collects your website visits and visitors.
As long as the visits are being tracked, this is not something you should worry about!
Most probably, there is a space or a character missing or added extra in the code, and our code checker cannot find it in the form in which it expects to find it. Or the source-code is not publicly visible (due to an iFrame your website is in, or a redirect from a domain to another) and the checker cannot find it at all.
Rest assured, this can be easily dissmised. Just contact us and we'll have it checked and set on successfully installed, if everything is working properly.
Manage your account
All the tools you need as a website owner to track and analyze your statistics and visitors in one application.
Try the free plan for The All-in-One Analytics App, by simply registering here.
There might be some factors causing difficulties when logging in. In order to login successfully, we'd like you to make sure that:
- You already have a Visitor Analytics account. If not, create one.
- The email address and the password you've entered are correct. You can request or reset a new password in the login window under “Forgot Password?”
- Your account has been confirmed within 10 days after creating it. You will receive a confirmation email at the moment you create your account. However, you will be able to Login without confirming it, for 10 days long. You will also receive related reminders after 3 days, 7 days and 10 days after creation.
Important note: Make sure it is confirmed from the most recently received reminder. The previous ones (if there are any) are not valid anymore.
Hint: Another method to confirm the account would be to try and log in and when the error "Account was not confirmed" will appear, there will be an option to "Resend the confirmation email". That will send you a fresh new valid link so you can activate your account.
Do not hesitate to contact our support directly if needed!
Resend to send again; as, to resend a message More (Definitions, Synonyms, Translation)
We are sorry to see you go!
Before deleting, note that deleted accounts will lose access to all the analytics tied to your account and cannot be restored.
If you are sure you would like to delete your Visitor Analytics account, there are several ways to do this depending on your subscription.
You should first cancel all your subscriptions, then remove all your website from the account.
Once this is done, please follow the next steps to delete your Visitor Analytics account:
- Log in to your Visitor Analytics account
- Go to Account settings from the upper right corner
- Select My Account from the left-side menu
- Click on Delete Account button
- Insert your password to confirm and select Delete Account
Note: Remove all your websites before deleting your Visitor Analytics account.
Manage your websites
Yes, you can have an unlimited number of websites to manage, under the same account. Here you can find out more about how to manage them.
Visitor Analytics allows you to add as many websites as you wish within your account. Each added website has its own tracking code, setting and billing area and you can manage them all from one place.
Adding a new website
- Log in to your Visitor Analytics account
- Click the drop-down menu from the upper left corner named Manage your websites
- Click on Add New Website button (it can be found if you go to Manage websites as well)
- Add your new domain and select the timezone
- Install the tracking code on your website. Check here the installation guide.
Note: You can add as many websites as you want and select the Subscription Plan that suits your website traffic. Each website will be billed independently, but you can manage them all from one account.
Removing a website
- Log in to your Visitor Analytics account
- Go to Manage websites (or select Manage Websites from the drop-down websites list in the upper left corner)
- Identify the website you want to remove and click the Remove Website icon
- Insert your password to confirm and click Delete Website
As a contributor, a user may view (without editing permissions) all your website analytics: Visitors, New visitors, IP addresses (if IP anonymization is not enabled), Page visits, Bounce rates, Conversions and even live visitors from the very moment they join the website.
Note: Subscription Settings (billing, card details, invoices etc.) will not be displayed for any contributor.
To add a contributor
- Log in to your Visitor Analytics account
- Go to Manage websites
- Identify the website(s) that you want to add a Contributor to
- Click the Contributors icon and Add Website Contributor
- Add your Contributor's E-mail and Name
Note: If the Contributor already has a Visitor Analytics account, he/she just has to accept the Contributor role and the website data will be displayed in his/her account. If the Contributor is not registered, he/she should first Sign Up and create a Visitor Analytics account in order to be able to accept the Contributor role.
To remove a contributor
- Log in to your Visitor Analytics account
- Go to Manage websites
- Identify the website(s) with contributor(s) that you’d like to remove
- Click the Contributors icon
- Click the Delete Contributor icon placed by the contributor name
- Insert your password to confirm and click Delete Contributor
As a contributor, you may view (without editing options) all the website analytics that you will get access to: visitors, new visitors, IP addresses (if IP anonymization is not enabled), page visits, bounce rates, conversions and much more from the very moment you will accept the contributor role.
Note: Contributors will not have any access to the Subscription Settings (billing, card details, invoices etc).
Accept a contributor invitation
- Check your mailbox and open your contribution invitation
- Click on "I want to be a contributor"
- Sign up or Sign in to Visitor Analytics (depending whether you have an account or not)
- Accept the contributor role when the notification is displayed
- Or if the notification has been already closed, just go to Manage websites and identify the website(s) that have your role in Pending status and Accept it (usually they are the last websites in the list)
Deny a contributor invitation
- Sign in to Visitor Analytics
- Deny Contributor Role when the notification is displayed
- Or if the notification has been already closed, just go to Manage websites and identify the website(s) that have your role in Pending status and Deny it (usually they are the last websites in the list)
To remove yourself from a website that you are a contributor:
- Log in to your Visitor Analytics account
- Go to Manage websites
- Identify the website that you want to remove yourself from being contributor for
- Click the Leave Website icon
- Insert your password to confirm and click Leave
Note: The contribution role is applied per website and not per account. Therefore, if you want someone to be your contributor for multiple website (or vice versa), you must accomplish the above steps on an individual basis.
Premium Plans & Billing
Pick the plan or platform that suits you best, pay as you grow and change plans based on performance whenever you want. No strings attached.
We have multiple plans based on website traffic: so you can select the one that fits your website traffic. If you change your mind and your site may get higher traffic, you can switch plans at any moment. See our packages here.
If you are looking for a custom plan just for your high-traffic site, just drop us a line and we will make it happen.
Any of the purchased plans is assigned to a website, not the entire account. Hence, the upgrade process is made on an individual basis for each website.
No, you can use the Free plan for an indefinite time. Nevertheless, there are some limitations for the free plan, the most important one being the 400 page visits included per month . Check all the included features for our plans and their limits here.
Once you reach the limit, Visitor Analytics will stop tracking new visits. It will start counting again once a new month will start, or you upgrade to a higher premium plan, in which case the limit is lifted.
- Keep in mind that for the time frame since the limit was reached, until a new month begins or you upgrade to a higher plan, your data will not be tracked at all. Hence, even if an upgrade takes place at a later time, the data from that period will be lost.
- There are in-app notifications for when you are approaching the limit, at 50%, 75%, 90% and finally a 100% limit reached pop-up message for when the limit has been reached, so you can know when it's time for an upgrade. We recommend you to check the app's dashboard often enough, to have the chance to see these notifications.
We're happy to see your interest in becoming a Visitor Analytics Premium customer!
We know that you may want to test Visitor Analytics before going premium, so we offer discounts or opportunities from time to time in order to get the app at a lower price (or for free) for a limited period of time!
There are no strings attached to our offers and you can cancel your subscription any time.
If you already got a voucher code to use within our platform, here's how to apply it:
- Log into our app
- Select your website to be upgraded
- Go to Website settings -> Subscription
- Click on Upgrade now button
- Select the desired plan you want to purchase
- Choose to pay Monthly or Yearly and click Upgrade
- Fill in the billing information (if they were not saved before)
- Enter the email address you want to receive your invoice to
- Select the Country and fill in the Zip/Post Code
- Click on Add Coupon, paste it and Apply it
Note:Do not forget to add your VAT number as well, if it exists - Choose the Payment method and enter the required details
- Make sure that the discount has been applied to the final price and Submit the Purchase
- Reload the Visitor Analytics app page to see the changes!
Note: The promo codes can differ from one case to another. They can be available for specific plans and/or periods.
Whether you are on a monthly or yearly Visitor Analytics plan, you can switch plans at any moment!
Follow these steps to change your subscription plan:
- Log in to your Visitor Analytics account
- Select your website
- Go to Subscription Settings
- Select Change Plan
- Select a new yearly or monthly plan and proceed to the payment
If you already have a premium subscription which is active and want to change it, there will be a discount applied for the unused period of the previous one.
If you turned off the auto-renewal for your current plan and you want to upgrade to another plan, the remaining unsed period of the previous one will not be taken into account.
To prevent any interruption of the service, app subscriptions are set to renew automatically. You can turn off the auto-renewal at any time, if you no longer need it. At the end of the cycle, your subscription will be ended and you'll get to the free version of the app.
Follow these steps to update your billing information within the subscription settings:
- Log in to your Visitor Analytics account
- Select your website
- Click on Settings, then select Subscription settings
- Update your Billing Information form
The information saved there is not automatically filled on your invoice(s). If you want these details to appear on your invoice(s), you will have to open each invoice and add these details manually.
The payment method will appear only after the first payment has been made. That will allow you to purchase an upgrade or change your subscription plan for a website, using the same payment method.
If you want to change your registered payment details, please follow these steps:
- Log in to your Visitor Analytics account and Select your website
- Go to Subscription settings and
- Click on Update payment method
- Type in the new details
- Click Save
Note that if you updated your payment method, it will only be displayed there after your next billing cycle.
All invoices will be issued monthly or yearly, based on your subscription plan, and you can view and download them at any moment.
Follow these steps to view and download your invoice:
- Log in to your Visitor Analytics account
- Select your website
- Go to Settings -> Subscription settings
- View and Download the needed invoice
Note: if you have multiple sites and subscription plans, you can view all your invoices in one place by going to Admin (right upper corner) and select the Invoices tab (check the previous question for more details).
Go to My invoices and check the list of all your invoices for all your websites in one place.
Important notes upfront:
- These invoices only refer to "non-WiX-websites". The billing for WiX-websites is done separately on WiX.
- The invoces appear in your account within 24 hours after the purchase.
- This view includes all invoices from all websites added to your Visitor Analytics account. If you want to have a list of only website specific bills, please go to the website settings.
The table is made of the following columns:
- Billing date: Date that the invoice has been created
- URL: Refers to the internet address of the website this bill refers to
- Amount: The billing amount in USD (further currencies will be available soon)
- Status: Status of the payment (Paid, unpaid, etc.)
- View Invoice: By clicking on the corresponding icons in this table, you will be forwarded to the PDF-download of each bill.
We are sorry to see you go!
If you are sure you’d like to cancel your Visitor Analytics subscription, whether you’re on a monthly or yearly Visitor Analytics subscription, you can cancel your plan at any moment (but we would highly appreciate your feedback before, so we can improve our service and meet your standards in the future).
Follow these steps to cancel your subscription plan:
- Log in to your Visitor Analytics account
- Select your website
- Go to Subscription Settings
- Click on Cancel current subscription
Note: You will still be a premium customer until the end of your billing cycle (be it monthly or yearly) and once the cycle ends, your plan will be automatically downgraded to the Free plan with limited visits and features.
We are sorry to hear that we did not meet your expectations! You may be refunded only under the following conditions, whereas billing fees charged by the third party payment provider, Braintree, may not be refunded:
- monthly payment plan: until the 3rd day of the first payment cycle, so only in the first 3 days of being a paying user.
- annual payment plan: until the 10th day of the first payment, so only in the first 10 days of being a paying user.
- excluding the above, refunds are not granted under any condition.
In order to issue a refund, please contact us via our support form, mentioning the refund reason and your website link.
Feature functionality
If you want to open the Visitor Analytics Web-App on your mobile, you usually have to open a browser first, enter the web page address, search, and then log in. This all takes a relatively long time. If you bookmark a page within your browser, you save a lot of time. It works similar to a mobile app, but doesn't consume your phone's memory. Here are a few steps to create a Visitor Analytics dashboard shortcut for Android and iOS devices quickly and easily.
Android
- Go into your mobile browser
- In the address bar enter this link https://app.visitor-analytics.io/
- Select the “three dots” button from the upper right corner of your browser
- Select Add to Home
- Give the App a name and select Add
- Start the web-app easily from your homescreen on your phone
Note: The buttons and icons might differ depending on the used browser (some browsers do not offer this possibility at all anymore)
E.g.: Chrome, Opera, DuckDuckGo are about the same.
Firefox has a little home-icon with a “+” within it
Edge provides the “three dots”-icon in the lower right corner.
iOS
- Go into your mobile browser Safari
- In the address bar enter this link https://app.visitor-analytics.io/
- Select the “share” button from the lowest side of your browser
- Select "Add to Home Screen"
- Give the App a name and select "Add"
- Start the web-app easily from your homescreen on your phone
Visitor Recordings allow you to record & play videos of what visitors did on your website!
We know how important it is to see what your customers do on the website. With Visitor Recordings, you will replay the full visitor experience, identify pain points, boost conversions, and optimize your site. However, there are some limitations that prevent us from recording certain things on your website, due to some technical security clauses.
Websites come in all types and, unfortunately, there are some limitations to the Visitor Recording feature:
- If you have iFrames, images or SVGs being part of a deeper iFrame, you may see a Content Unavailable message at the moment, as we cannot access iframes. The third party content are on a different domain and our javascript cannot catch it. Same for the recordings created for visits by users who have AdBlockers in use on their browser.
- If your Wix blog or site has additional pop-ups, apps or widgets installed, Visitor Analytics won't access that information due to security reasons, as those are third-party apps and our code is added to your website domain.
- Parallax scrolling is best replayed via Firefox browsers.
- Some dynamic pages may encounter issues in displaying hover elements (such as eCommerce apps within Wix).
- Some records might not appear in your list, due to the fact that visitors have Do Not Track option enabled in their browsers. Another possibility would be the Easy Privacy option enabled within their ad-blocker/extension.
Note: If none of these exceptions (described at this point), does not apply to your visitors, they must leave the website, in order for you to see the resulted recording. Even if you see unavailable content in your recordings, your visitors see the real content.
You can easily export your visitors' data or visits history as .csv or .xlsx at any moment! To do so, please follow these steps:
- Log into your Visitor Analytics account and select your Website
- From the left-side menu, select the Export menu
- Choose what data you want to export (Visitors / Visits)
- Select the time range and the file type and click on Export
Note: You can only export data for a 31 day time range!
URL Campaigns or UTM-parameters are NOT set up WITHIN Visitor Analytics app. They are just automatically recognized by the app everytime a visitor uses a UTM-Link that you have set up and embedded elsewhere. Here you can find out more about UTM Campaigns.
What if you could divide and check your capmagne visitors by parameters like "source" or "medium" and easily see which parameters bring you the most visitors?
To find out the exact referrer (e.g. newsletter), marketing medium (organic, PPC, banner), campaign name or other information that can be tracked, simply add campaign parameters to your URL campaigns.
Please follow the steps below to do so:
- Go to our Campaign builder tool
- Add your URL and fill the form with your wished parameters (e.g. signup_button)
- Copy the resulted URL
- Add it to your links
Done! Check our Complete guide to use URL Campaigns (examples included) to make the most of your analytics.
Since we're an analytics app we need to respect privacy laws and policies and we can only offer an approximate location of the visitors.
In order to understand this feature into more details, here are some things to consider:
- Usually, an Internet Service Provider offers an approximate location of a certain IP address (e.g. city, and sometimes, neighborhood), for security reasons. Now, when we show you the location of the visitor we are also obligated by law to not show the real provided address (this is the second layer of anonymity required by law) so we also display an approximate location.
- If the visits are performed using mobile phones, the location is given by the internet provider's main Wi-Fi tower (which usually is not located on the same street as the visitors).
- We check the locations based on the IP addresses, and each IP is registered with an approximate location by the service that assigned it. We are using this data as it is registered and updated by each internet provider and display it as it is.
Note: The location's pin moves from place to place, over a certain area, every time you refresh the map. The radius is respected by the app and it moves the pin all around in that specific area, precisely so as not to give you the impression that the visitor is coming from exactly that spot, but from that area.
Depending on your button, our answer may differ.
If your button is leading to another page within your site or to a document having your site URL, you can track the button by using the URL campaign feature. Please follow the steps below to do so:
- Go to our UTM creator
- Go down the page, Add your website URL and fill the form with your wished parameters (e.g.: signup_button)
- Copy the resulted URL
- Add it to your button, like <a href="_your_resulted_url_">button</a>
- Done! Check your URL Campaigns stats.
Another way to track who submitted/subscribed or simply selected a particular button, is to create a hidden "Thank you" page on your website (being hidden will allow you to have more accurate stats) and link it to your button. This way, your visitors will be redirected to that specific page, which can be set up as a Conversion page.
Websites often store cookies and other data on your Mac. This data may include information that you have provided, such as your name, email address and preferences. This data helps websites identify you when you return to the site and can provide services for you and show information that might be of interest to you.
Our app is applying a cookie on your website, when you choose to ignore your own visits. Make sure that the cookies are not blocked in Safari, so that your “ignore own visits” option remains active. To enable your cookies, go to Safari -> Preferences -> Privacy and uncheck the “Block All Cookies" option, then reload the app.
We understand that you are getting visitors which are difficult to explain, but, unfortunately, we cannot give you information about the source of the traffic.
Your website is live worldwide most probable, so the visits might be real. Also, the visitors might use a VPN connection to surf on the internet, hence their real location cannot be identified.
A solution for this would be to ignore visits by IPs. Just add the unwanted IPs to your blacklist and you won't see visits from them any longer in your stats.
Unfortunately, we cannot block any user from coming to your website, but only to ignore them. If you want to ignore visits from a specific IP or a class of IPs, just follow the steps from the following article: HOW DO I IGNORE MY OWN VISITS OR AN IP?
Note that even if you ignore visits from that IP, the visits are still being performed, just not displayed in the stats. Another thing that should be considered, is that some of your visitors might use VPN connection, even if they are from your region of interest. In this case you may not want to ignore visits from them.
Visitor Analytics is an analytics app which makes your website traffic easy to read and understand. You can just see from where your audience came from (referrals), IP & location, device, display size, operating system, browsers and their behavior on your site, visited pages, recordings, the areas with which they interact the most etc.
We can only provide you analytics about your website, so you can get a better overview on how you are performing or how to communicate more. Due to some privacy policies, analytics apps are not allowed to collect emails or any other sensitive information.
Visitors might often use VPN connections or have dynamic IPs, but they use the same browser to surf on your website. We track visitors based on their browser in use. If they use the same browser but have different IPs, we recognize them as same visitors.
You may also see the same IP address as New visitor multiple times. If the IP is from the same router for multiple users, all of them will show up as unique visitors, since they are new people using different devices and implicitly different browsers, but have the same IP. This might happen in offices or wherever there are more people using the same Wifi router.
In order to see the entire history of an IP, just click the IP itself and then "See History".
Note that not all the websites are sharing their referrer. We highly recommend you to Check If Referrer-Policy Is Enabled, for those websites you are expecting a referral. There are some tools that can let you find out if your concerned websites have the referrer policy enabled.
We're happy to share with you a few articles we have which may help you out in improving your site and may also help increase traffic as well. Check out the following posts:
Site Settings
In this view you can group identical pages with different URLs (i.e. the same product page for different articles) of your website for clustered statistics.
Imagine you have an E-commerce website. There is a high chance that you will have the same "Thank you" page for all product purchases at the end of the checkout (even though this page has different dynamic parameters in its URL, based on the purchase). If you do not cluster these URLs, you will see data on each "Thank you" page even though it is the same. Clustering these URLs allows you to see combined statistics for this page, but it will not change your data.
If you want to add a new dynamic page for the selected website, please click on "Add Dynamic Page". A new modal will open for which you have to fill out the fields. Try this functionality and analyze your results, there is nothing that can go wrong and your visitors will not notice anything.
Important hint: You can see the statistics of your self-defined dynamic pages in various places (i.e. if you go to Pages --> Page visits).
If you just go to Settings -> Page settings, you can create a conversion type for your each of your important page/group of pages.
For instance, if you have these pages: Shop and Cart, you can add them both as a conversion type named "possible buyer". If you do that, you can see the visitors that reach that pages (one or all of them) as Conversion visitors of "possible buyer" type.
Also, if you have "thank you for your purchase" page, you can set it as conversion named "loyal customer". If a visitor is reaching more types of conversions you can see them within the list o visitors as: Conversion types: possible buyer, loyal customer
You can also have a better view over the number of those page views, if you go to Pages -> Conversion Pages
Check out this article, it might be of help.
When your analytics display the visits from both you (or your team) and external visitors of your website, it might become difficult to determine your traffic performance.
There are two ways to ignore your visits: from your browser or by blacklisting an IP or class of IPs.
✦ To ignore your own visits from a browser (no matter the IP), please follow the steps:
- Log in to your Visitor Analytics account and select your Website
- Go to Website Settings
- Switch On the toggle button placed under Do you want to ignore your own visits?
Make sure that your browser allows cookies. This option is applicable only on that specific browser. For ignoring your visits from any browser/device, follow the steps from the second option, Ignore visits by IP
This setting will be enabled until you disable it or you'll delete the browser cookies. Please make sure that your cookies are allowed in the browser as well.
✦ To ignore visits from a specific IP (including yours) or a class of IPs, please follow the next steps:
If you want to stop tracking the traffic from specific IPs (even your IP), all you have to do is to go to your settings and apply the IPs that you want to ignore:
- Log in to your Visitor Analytics account and select your Website
- Go to Website Settings
- Insert IP to ignore and click Apply
Ignore visits from a class of IPs by using the * symbol at the end of the numeric label — e.g. if a class of IPs starts with 192.168.123 just add 192.168.123.* and the entire class will be ignored.
Notes: There are two types of IPs: static IPs and dynamic IPs. Having a Static IP means your IP addresses won’t change and you will have the same IP every day if you connect to the same network. The static IPs are an option for businesses rather than residences, because it’s very useful for dedicated services such as web servers or FTP, hosting computer servers, and it makes it easier for geolocation services to accurately estimate where you are.
On the other hand, most people have a dynamic IP and it will change constantly. And, as you can imagine, these IPs are automatically given by your Internet Service Provider and reliable with very little work from your side (or none at all), but the geolocation might be less accurate.
If you do not know your IP or if it’s a static or dynamic one, just click here and you will easily see everything about your IP if you click Show me more about my IP.
To quote one of our favourite partners: Visitor Analytics is 100% GDPR-ready, ISO 27001 certified, and 0% shady.
So, if you want to track safely without getting your visitors’ IP due to privacy concerns in your country, you’re in the right place.
Here’s a step-by-step guide to anonymize all your visitors’ IPs:
- Log in to your Visitor Analytics account and select your Website
- Go to Website Settings --> General in the left navigation bar
- Look for the tile "Anonymize my visitors' IPs", activate the switch and click on "Save"
Once you set the anonymization option to on, all your visitors' IPs will not be stored.
By selecting IP anonymization, you will never see any IP addresses within Visitor Analytics. We are tracking your visitors through a cookie and not via the IP address and it will not affect your data at all.
If you just go to General Settings of the selected website, a “Notification preferences” area will be displayed where the email address and the frequency of reports can be easily changed and saved.
Everything about the corresponding functionality of the app and much more can be found here.
If you want to use Visitor Analytics on multiple domains connected to the same website, we have your back!
Domain Whitelisting is now available in your Settings and you can start whitelisting as many domains as you want.
Here's how this feature can help your business!
By whitelisting a domain you can include your websites' tracking code on other domains or subdomains that you own and consider part of your website or business —such as landing pages, blogs or temporary projects that you want to track.
Basically, if your website is mywebsite.com, you can whitelist your tracking code for blog.mywebsite.com, webinar.mywebsite.com, mywebsite.shopify.com and track all the visits under a single Visitor Analytics account and site.
No need to have multiple tracking codes and keep switching pages to see your stats!
Follow these steps to whitelist your domains:
- Log-in to your Visitor Analytics account and select your website
- Go to Settings --> General
- Scroll down and add your domains under Domain Whitelisting
- Click Apply
After you apply the domains:
- To view the domains on the whitelists, you just have to check your Settings and see your Domain Whitelisting card
- To delete a domain from the whitelist, select the domain and click the x icon
- Add and remove domains as you grow your business
Whitelisting your own domain will add an extra layer of security to your account as it will prevent other domains from using your tracking script!
Resetting data will remove all your website stats, but will keep your preferences the same. If you prefer to receive this data on your email, we will first send you a link with your site stats archive and then reset data. These processes might take up to 24h, based on your website traffic and while the reset process is in progress, your stats will not be tracked.
To reset your data, please follow the steps:
- Log in to your Visitor Analytics account and select your Website
- Go to Website Settings --> General in the left-side menu
- Scroll to tile "Reset data" and click the button Reset Data
- Select Send data by email if you want to have a copy of your data first
- Insert your password to confirm and click Reset Data
All existing statistics will be permanently deleted by this operation.
Once you reset the stats, the process cannot be undone.
GA Importer
Important note up front:You can only import the data once per website!
We highly recommend you to import your data after you have successfully installed our app on your website and you already have at least a visit tracked by us, so that there is continuity.
If you already have data recorded with our app, and want start the synchronization, the importer will fetch the data up until the first visit recorded by us. So your data will merge harmoniously with what you already gathered from us.
You can also import your GA data at the moment you have added your website within your VA account, even if nothing has been tracked by our app yet, but then a gap might appear between the moment you have started the import and the moment you have our tracking code embedded and start tracking data with us. This happens because the importer brings data up until the moment you have started it in this case, and the data between these two points in time will be lost, since you can only sync your data once per website.
Unfortunately, you can only import data from your Google Analytics account once per website.
Yes, this action is possible. The only thing is that this can only be done on different websites, not the same one. An import is only possible once per website.
All you need to do in order to import the data on another website from another GA account, is to remove the permissions from your Google account for Visitor Analytics app (for the already used to import data account).
You can see the imported data instantly, as it progresses. Your data will be imported backwards, from the most recent date to the most distant in the past one.
Usually it takes a day to import one year of data from GA, depending on the amount of data.
No, the data imported from GA are independent, they will not be counted as part of page views included in your plan.
No, the Import module is available for all our plans, including the FREE one.
Once you have imported your GA data to your website in VA, it is considered Visitor Analytics' data. Therefore, if you reset your VA data, the GA will be erased as well.
Note that you can only import data from GA once per website, even if you reset it afterwards.
Unfortunately, this action cannot be performed, unless you delete the website from your account. Once it has started, it cannot be stopped/paused during the process.
Feedback answered questions
Go to My Account and click Apply to the website you wish under Manager Websites.
The Apply button is a required step since we want to let you select the sites that you want to apply the codes on, instead of making the deal default to all your sites.
Note: In order to apply the deal to a different website, you will have to delete the current website where you have applied the appsumo plan so you can get the option to apply that slot again on a different website. Unfortunately, it cannot be downgraded to FREE.
Unfortunately, we do not run any bug bounty program at the moment, we are sorry.
What we can do instead is to offer you a discount for purchasing any of our plans, if you have our app installed on your website and you want to upgrade. We can offer you a 20% OFF on your first billing cycle, for any of the selected subscription.
We track visits based on the fingerprint of the browser. That allows us to track the same details about the devices visitors are using as when we used cookies and can be even more accurate or detailed.
Only if the country you live in requires you to ask for consent from your users (for instance EU countries that have GDPR laws in place), yes, you need to ask your visitors for consent (if you want to be fully honest and GDPR compliant, of course you could choose not to, but we do not take legal responsibility for your actions). Also this is up to you how you set it up on your website. You can include the Visitor Analytics as a cookie choice in your banner with a toggle (even if it does not use cookies, it's the same principle when it comes to asking for consent). You also need to find a way to stop our script from being run until the user has accepted you to track them (again, only something you could do from your end). Only when using the Complete protection you do not need to ask for consent, because our app is not storing personal information (considered by GDPR as being personal) about the visitors. So, in order not to complicate things and implement solutions to only run the script of our app if the user has chosen "Yes", we highly recommend users to use Complete Protection, in countries where GDPR or similar regulations are in place.
We capture every visit no matter if the user has blocked cookies. But if you want to be fair, you ask for consent if you do not use the Complete Protection. So there are 2 options: 1. you use one of the first 3 Privacy Modes but you might lose some stats (since you ask for consent and not all visitors will offer it to you) or 2. you give up some information about the visitors, but you surely have the exact number of visits on your site.
Our app can still track the visits even if there are AdBlockers running, except for when the user has set the EasyPrivacy option from the settings of the Adblocker (if exists), which will block any tracking app from tracking the activities in that browser. You can find more if you look for this term EasyPrivacy for AdBlockers, on Google.
Please note that a bot does not spend much time on a website, it just checks it for new updates. Usually, they act like a visitor visiting only one page, but multiple times in different sessions. If the visits are on the same page multiple times, after just a few seconds, and the visitor is considered NEW (therefore a new session was created in no time after the last one with the same IP/device on the same page), then those are most probably bots.
The only chance for them not to be bots, is for certain users to have cookies blocked, or to use Incognito, but it happens too quickly to be human, and it happens on the same page in just a few moments.
I'm truly sorry for this, there are thousands of bots filtered by us, but these user agents, they seem to escape us. We assure you that we'll try to improve our filters and see how we could ignore a larger amount of bots, since they are permanently changing.
Until then, there is is workaround to manually ignore some of them by their IP address (8th question) within our app's Settings, or block the access to some bots, creating the robot.txt file and exclude some of the major ones.
Simply go to Website Settings -> Subscription -> Update Payment Method. Note that if you updated your payment method, it will only be displayed after your next billing cycle.
Unfortunately, at the moment we do not track what keywords the visitor has used in the search engine to get to your website.
You may cancel the auto-renewal at any moment by heading to Website Settings -> Subscription -> Deactivate auto-renewal. Please see the attached screenshot:
Can't find an answer to your question?
But we're here to help! Feel free to Contact Us if you can't find the answer on our FAQ page or in the Help Center.
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