What It Is all about
In your website settings you can manage specific components of that specific / selected website in the upper left corner (directly on the right side of the logo). The following sections are available to you:
- General Settings of Selected Website
- Subscription Settings of Selected Website
- Conversion Pages of Selected Website
- Dynamic Pages of Selected Website
- Privacy Center
Important hint: If you have more than one website in your account, remember that these settings only apply to the selected website within the dropdown in the upper left corner of this view. If you want to apply a certain setting for all your websites added to your account, you need to repeat the setting for each website.
General Website Settings
Here you will find all the important general settings, like time zone and data protection etc. that you can define per each website. You can update the website's settings anytime you like. These settings are available for both website owners and website contributors.
This section allows you to define the local time/time zone for this website. This is an important step which will enable the statistics to display correctly and give you more sophisticated results for decision-making.
Important hint: If you have multiple websites, remember to set the time zone for each newly added domain.
In this segment, you are able to select notifications you would like to receive via email:
- Website statistics reports: in this email-notification you will see a set of the most important statistics (number of visitors, unique visitors, conversions, etc.) regarding a website. This will supply you on the go with the most important information without you having to log in to your account.
- Frequency of website statistics reports: Here you can choose whether you would like to receive the statistic reports daily, weekly or monthly.
- Email address: Fill in the email address to which you would like to receive these notifications
Important hints: You cannot opt out of receiving service messages, such as payment, security or legal notifications.
Do you want to ignore your own visits?
If you do not want certain visits to be considered in the data within your account, you have three options:
- Ignore visits from this browser: The application will not count any data done by you using the browser you were moving in, when you did this setting. Of course, other people, using the same browser (but have a different IP), will still be tracked.
- Supply selected visitors with a link, which will not be tracked: If you anonymized IPs in your settings, you do not know the IPs of your team or you simply do not want a certain visit to appear in your data, please share the link displayed to you at this place with these persons. If they use this link to visit your website, their visit will not be taken into consideration for data displayment.
- Ignore specific IP addresses: Ignore visits from a specific IP address or from classes of IPs by using the * symbol at the end of the numeric label — e.g. if a class of IPs starts with 192.168.123 just add 192.168.123.* and the entire class will be ignored. After you added the IP please click on the button "Apply".
If you have the desire to reset all your tracked data for this website within the application, this can be done here. The action, which can only be performed by a website owner, will remove all your statistics from your account. Your preferences will be kept the same as before. You will have to confirm this action by entering your password.
If you prefer to receive the deleted data via email for backup purposes, we will first send you a link with your "website statistics archive" and only then reset data. Please do not forget to activate the corresponding checkbox in the modal which appears after clicking on the button "Reset data". These processes might take up to 24h – based on your website traffic.
Important hint: While the reset is in progress, your statistics will not be tracked!
Appearance of URLs
You can now choose whether to display your website pages within the app as complete urls or, as before, as predetermined html page titles – based on the text in the page URL.
- Show URLs (e.g. /en/about_us/123)
This gives you the possibility to identify the exact address of the page, but might end up in longer information strings. Nevertheless, this is our recommended form of displaying page addresses.
- Show html-page titles (e.g. En About us 123)
Choosing this option the app will display all pages not using their actual urls but using their html-page titles. This is a more inaccurate form of showing addresses of pages and might lead to some confusion when having a website with many different subpages, but allows cleaner overviews.
Domain Whitelisting allows to include this website's tracking code on other domains or subdomains that you consider part of this website. For instance, if your website is "mywebsite.com", you can whitelist your tracking code for mywebsite.shopify.com and track all the visits under a single instance. You can also add rules to whitelist all subdomains for a specific domain in a similar manner: *.anotherwebsite.com.
In this section you have the possibility to define your billing information that should be used for this websites' billing statements, choose the pricing plan for this website based on its website traffic and see a website specific overview of your costs.
The information you add within this tile, will be used and shown for the automatically generated billing statements for this website. You can edit the following information:
- Business/company name
- First name
- Last name
- Address of business/company
- VAT-number of business/company
After you are done, please click the button "Save" at the bottom of the tile. You can edit this information at any point in time. Updated information however can only be used for generated bills after you made a change to the data.
Pay as you grow
This tile provides you with the information, in which pricing plan you are currently moving in – based on your websites' traffic. The more traffic your website has, the higher is your success. However also our cost increases in processing your data.
Furthermore, you can add your credit card details here for payment. Currently we can unfortunately only accept credit card payments.
Important note: If you have a WiX-website, the entire billing will be done via WiX itself. Unfortunately, we cannot provide it. Please check directly with WiX.
Website specific billing table
This table will provide you with all the billing values that were produced by the selected website.
The table is made of the following columns:
- Billing date: Date that the invoice has been created
- Amount: The billing amount in USD (further currencies will be available soon)
- Status: Status of the payment (Paid, unpaid, etc.)
- View Invoice: By clicking on the corresponding icons in this table, you will be forwarded to the PDF-download of each bill.
With this feature you can define for which page of your website that your visitors visit, you would like to see a "conversion" in your statistics within the application. You can also group single pages to one conversion page in order to see cumulated statistics. This will allow you to better evaluate the actual success of guiding your visitors through your core processes (i.e. set a conversion when a visitor has completed the checkout on your homepage, has subscribed to your newsletter, has registered as a website-member, etc.). Conversion pages can only be defined by yourself. Until you have done so, no numbers of conversions will be shown.
If you want to add a new conversion page for the selected website, please click on "Add Conversion Page". A new modal will open for which you have to fill out the fields. Try this functionality and analyze your results, there is nothing that can go wrong and your visitors will not notice anything.
Important hint: You can see the statistics of your self-defined conversion pages in the tile "Conversions" in your dashboard or – for more details – if you go to "Pages --> Conversions".
In this view you can group identical pages with different URLs (i.e. the same product page for different articles) of your website for clustered statistics.
Imagine you have an E-commerce website. There is a high chance that you will have the same "Thank you" page for all product purchases at the end of the checkout (even though this page has different dynamic parameters in its URL, based on the purchase). If you do not cluster these URLs, you will see data on each "Thank you" page even though it is the same. Clustering these URLs allows you to see combined statistics for this page, but it will not change your data.
If you want to add a new dynamic page for the selected website, please click on "Add Dynamic Page". A new modal will open for which you have to fill out the fields. Try this functionality and analyze your results, there is nothing that can go wrong and your visitors will not notice anything.
Important hint: You can see the statistics of your self-defined dynamic pages in various places (i.e. if you go to Pages --> Page visits).
This module allows you to set different levels of privacy, for your visitors on the selected website, depending on the regulations of each country.
Everything you need to do, is to choose the Privacy Level that fits your needs by simply sliding from left to right on the present graph. The stricter it gets the less information about your visitors will be provided.
Find out what each level represents and what information will not be collected from visitors based on each:
- 1st Mode: Default Privacy (activated by default for each website)
- 2nd Mode: Basic Privacy
- 3rd Mode: Cookieless Tracking
- 4th Mode: Complete Protection
The table below the slider shows exactly & easily understandable what features/information are shown within the app for each privacy mode. A tick indicates that a feature/info is displayed for this mode. If there is no icon, then the feature/info will not be shown for a corresponding selected mode.
Some general hints
- Sliding through the privacy options, will automatically save the selected option. Therefore, please make sure you are acquainted with what each level involves, because some may imply deleting personal data. For example, choosing the "Basic Privacy" or "Cookieless Tracking" mode, will erase all the IP addresses of your visitors stored up until that point and they cannot be recovered, even if you return to "Default Privacy" mode.
- As the mode gets stricter (from left to right), it will include all the predecessors' operations.
- The first 3 levels might also involve implementing a consent banner, depending on your visitors' location, since you may still be required to ask for consent (for countries where GDPR or similar regulations are in place), even if our app runs cookieless. Only the "Complete Protection" mode does not require you to ask for consent, no matter where your visitors are located.
- The "Anonymize IP" functionality that was part of the General Website settings, is now included in this module, together with the "Consentless Mode" which is now called "Cookieless Tracking".
- Also, the section about Data Protection Settings is now included here instead of General Website settings.
Mode: Default Privacy
Having this option set for your wesbite, nothing about your visitors will be anonymized.
Within the application, you have full control over which website data you track: IP Address, Pages History, Returning Visitors, Visitor Location, Screen Resolutions, so all the information will be displayed by default wtihin the app.
Important Note: This option is set by default for all the new added websites. If the circumstances or laws in your country/region require other extra measures regarding the protection of visitors' personal data, we highly recommend you to make sure you have the correct settings in that regard, for each of your website. You can enable or disable the above mentioned features, with a few simple cicks in order to be compliant with the data privacy regulations from your country or region.
Mode: Basic Privacy
By choosing the "Basic Privacy" mode, all your visitors' IPs will not be stored or shown within the application anymore. Also, all the stored ones up until the activation moment will be erased and cannot be restored.
Important Note: Before Enabling this option, please check the table below the slider, to better understand what information will be anonymized. Note that all the already registered IP addresses will be erased and cannot be restored. We are not tracking your visitors based on their IP address, so this option will not affect your data/number of visitors in any way.
Mode: GDPR Mode
Activating this level of Privacy will anonymize the IP address of your visitors as well as their exact journey on your website. You will not be able to see which pages they visited exactly and at what time, but only how many pages they have seen during their session on your website.
Important Note: Before Enabling this option, please check the table below the slider, to better understand what information will be anonymized. Note that all the already registered IP addresses will be erased and cannot be restored. Your visitors' exact history and path on your website will be also not known.
Mode: Complete Protection
At this level on the slider, you are protecting your visitors data the most. Everything that is anonymized when using the lower levels is also anonymized within this level plus other aspects presented further below.
When using this level of privacy, the visitor's browser's fingerprint will not be used when tracking visits on the website anymore as for the other levels, but it will be replaced with a simple generated unique hash_id for every visit, made of the visitor's IP address and the user agent of the browser, as the fingerprint (so a fictional fingerprint, not the real one), hence the Returning Visitors Tracking is Approximate. That means that if the user is connected to a different Wi-Fi router next time they visit your site, for example, that unique ID created by us (which contains the IP address in the creation process), will be different, therefore he/she might be considered a new visitor, though they use the exact same browser.
Also, the exact screen resolution of the visitor is no longer accessed from the user agent (visitor's browser). Our app gets the viewport size (via CSS) of the webpage and puts it into a range of known common screen resolutions to set a value, which means that instead of seeing the exact screen resolution of a certain visitor's device, you will only be able to see an "approximate up to the next breakpoint in the standard scale of some of the most used resolutions" resolution screen. So if the resolution is 1680 x 1050, we take up to the next most common resolution on the scale, which is FHD 1920 x 1080 and say that this is the approximate resolution for that certain visitor.
Important Note: The lower levels are also covered by this option. Before Enabling it, please check the table below the slider, to better understand what information will be anonymized. Note that all the already registered IP addresses will be erased and cannot be restored. Your visitors' exact history, path on your website and also their fingerprint and screen resolution will be also not known. You can still have access to their approximate geolocation though.
If you have a business established in the territory of a member state of the European Union or Switzerland or you have customers from this area, you are subject to the territorial scope of the General Data Protection Regulation (GDPR). In order to use the application according to these regulations, you should enter into a customer contract and accept the Data Processing Terms (DPA). You can download and view the documents by clicking on the corresponding buttons on each documents' line.
- If you have multiple websites, please sign a DPA for each one of them.
- The option "sign" for a DPA can only be seen by the website owner.
Here you can import data from your Google Analytics account. We highly recommend you to import your data after you have successfully installed our app on your website and you already have at least a visit tracked by us, so that there is continuity. You can see the imported data instantly, as it progresses. Your data will be imported backwards, from the most recent date to the most distant in the past one.
Important note:You can only import the data once per website!
More details can be found here.
You can easily export your visitors' data or visits history as .csv or .xlsx at any moment! Select the time range and the file type and click on Export
Note: You can only export data for a 31 day time range!