Visitor Feedback

In general the creation process of a poll and/or survey is identical. Also, the statistics and evaluations are the same. The main difference is that polls are being shown to your visitors directly integrated in your website, with the questions appearing in a little bubble. Surveys, however, are presented to visitors or participants on a separate URL.

It is recommended to use the surveys feature for longer questionnaires while polls should be chosen in case you only want to present a short series of questions to your visitors.

In order to make the creation of polls/surveys as simple as possible, the application provides you with pre-defined question types, which you can use however you like.

Hints upfront:

• All questions that you define can be saved within a question bank for later use – i.e. when creating a new poll/survey.
• Additional options and settings for every question (type) can be found right next to the question type dropdown. Just click on the "..."-icon and further options will be revealed.
• At the moment, all the questions must have an answer before being able to submit the poll/survey. We'll soon add the option to mark only the desired ones as mandatory.

1. Short text question: Here you can enter a text question – and add a small description – which should only have a text reply with a lower character limit (280 characters). 
2. Long text question: Here you can enter a text question – and add a small description – which should only have a text reply with a a higher character limit (4000 characters). 
3. Multiple choice: Enter a text question and define the amount of choices you want to present to your participants. Each choice can be named individually. You can also add a description to the text.
4. Slider:  Here you find a slider for which you can add a question and a description. You can also define the labels which will be shown on the slider for participants.
5. Rating scale: This question type allows you to set up a certain numerical scale which you can connect to self-defined labels. You can define the amount of steps within a scale by clicking on the "..."-icon right next to the question type dropdown. 
6. Shape rating: This question type enables you to choose a certain pre-defined shape to be used instead of numbers on your rating scale (i.e. stars, hearts, thumbs up, etc.). You can define the amount of rating elements just as their labels.
7. Email address: This question type was specially designed to retrieve mail addresses from participants. You can define an own text, a description and whether you want to validate the mail address (an email will be sent to the given mail address and the receiver needs to confirm it). You will see whether a particpant has confirmed his mail-address in the poll's/survey's stats.
8. Phone Number: Here you can add a question type which allows your participants to easily add their phone number (incl. country code).
9. Website Link: This question type is a bit like the short/long text questions. The application simply checks whether the participant has entered a link in his reply.
10. Date: For certain questions that require a date as an answer (i.e. "when would you like to attend the event we've just created?") this question type is the perfect fit.

For both polls and surveys, you are given various options to individualize the look and feel of either the poll's bubble or the survey view.

Polls

1. Main & background color: for polls, you can choose the main and background color. Play with it in order to find the perfect fit for you!
2. Bubble location: select whether you want the bubble to be located in the lower left or lower right corner of your website / page. 
3. Own Logo: If you like, add your own logo which will be shown directly in the bubble's top section. Please note the supported formats and size (PNG, JPG, SVG, of max. 1 MB).
4. Padding: you have the option to add a horizontal and/or vertical padding in pixels for the bubble's position. 

Surveys

1. Main & background color: for polls you can choose the main and background color. Play with it in order to find the perfect fit for you!
2. Own Logo: If you like, add your own logo which will be shown directly in the bubble's top section. Please note the supported formats and size (PNG, JPG, SVG, of max. 1 MB).
3. Estimated time to complete: Show your survey's participants the amount of estimated time it takes them to submit the survey and define the amount of minutes.

The "last" tap in the results and statistics section of each poll/survey provides you with precise information about the participants who have initiated/submitted the poll/survey. Each participant's row is clickable and will forward you to the replies of this particular participant. 

Important hint upfront: If you want to see only replies by a certain visitor type or from a specific country, you can use the filters right above the table in the upper left.

You are being presented the following information (from left to right):

1. Visitor Type
   1. New visitor: this visitor has not visited your website before
   2. Returning visitor: this visitor has visited your website before
   3. Conversion visitor: this visitor has visited a page you defined as conversion page during his visit. Could be both a new or returning visitor.
2. Visitor Location: shows you which country/city a participant originates from
3. Visitor Details: shows you more information about the participant's use of hardware, OS, and browser.
4. Completion time: amount of minutes it took the participant to complete the poll/survey – only participants that fully submitted a poll/survey will have this information being displayed.
5. Completion rate: how many questions from the overall amount of questions of the poll/survey the participant had completed (%).
6. Completed at: when the participant has completed/submitted the poll. 
7. Actions: here you have a link to the detail view of the participant's responses.