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Website Settings

All you need to know about your website settings

What it is all about

In your website settings you can manage specific components of that specific / selected website in the upper left corner (directly on the right side of the logo). The following sections are available to you:

  1. General Settings of selected website
  2. Subscription Settings of selected website
  3. Conversion Pages of selected website
  4. Dynamic Pages of selected website
  5. Further questions and topics related to "website settings"

Important hint if you have more than one website in your account: Remember that these settings only apply to the selected website within the dropdown in the upper left corner of this view. If you want to apply a certain setting for all your websites added to your Visitor Analytics account, you need to repeat the setting for each website.

General Website Settings

Overview

Here you will find all the important general settings, like "timezone", "data protection settings", etc. that you can define per each website. You can update the website's settings anytime you like. These settings are available for both website owners and website contributors.

Time Zone

This tile allows you to define the local time/time zone for this website. This is important to display the statistics right for you and for you received more sophisticated results for decision-making.

Important hint: If you have multiple websites, please set the time zone for each newly added domain.

Anonymize my visitors' IPs

This is a setting for fulfilling data privacy regulations in some regions of the globe. By selecting IP anonymization (radio-button on the right side), you will never see any IP addresses within Visitor Analytics. We are tracking your visitors through a cookie and not via the IP address. Hence this option will not affect your data at all.

Important hint: This setting can be activated for each of your websites individually.

Data Protection Settings

If you have a business established in the territory of a member state of the European Union or Switzerland or you have customers from this area, you are subject to the territorial scope of the General Data Protection Regulation (GDPR). In order to use Visitor Analytics according to these regulations, you should enter into a customer contract with Visitor Analytics and to accept the Visitor Analytics Data Processing Terms (DPA). You can download and view the documents by clicking on the corresponding buttons on each documents' line.

Important notes:

  • If you have multiple websites, please sign a DPA for each one of them.
  • The option "sign" for a DPA can only be seen by the website owner.

Notification Preferences

In this tiles you are able to select notifications you would like to receive via email:

  1. "Tips & offers": within such notifications we will inform you about special offers and discount from Visitor Analytics and our partners.
  2. Website statistics reports: in this email-notification you will see a set of the most important statistics (number of visitors, unique visitors, conversions, etc.) regarding a website. This will supply you on the go with the most important information without you having to log in to your Visitor Analytics account.
  3. Frequency of website statistics reports: Here you can choose, whether you would like to receive the statistic reports daily, weekly or monthly. 
  4. Email address: please fill in your desired email address on which you would like to receive these notifications

Important hints:

  • You cannot opt out of receiving service messages, such as payment, security or legal notifications.

Do you want to ignore your own visits?

If you do not want certain visits to be considered in the data within your Visitor Analyitcs account, you have three options:

  1. Ignore visits from this browser: Visitor Analytics will not count any data done by you using the browser you were moving in, when you did this setting. Of course, other people, using the same browser (but have a different IP), will still be tracked.
  2. Supply selected visitors with a link, which will not be tracked: If you anonymized IPs in your settings, you do not know the IPs of your team or you simply do not want a certain visit to appear in your data, please share the link displayed to you at this place with these persons. If they use this link to visit your website, their visit will not be taken into consideration for data displayment.
  3. Ignore specific IP addresses: Ignore visits from a specific IP address or from classes of IPs by using the * symbol at the end of the numeric label — e.g. if a class of IPs starts with 192.168.123 just add 192.168.123.* and the entire class will be ignored. After you added the IP please click on the button "Apply".

Delete Data

If you have the desire to reset all your tracked data for this website within Visitor Analytics, this can be done here. The action, which can only be performed by a website owner, will remove all your statistics from your account. Your preferences will be kept the same as before. You will have to confirm this action by entering your password.

If you prefer to receive the deleted data via email for backup purposes, we will first send you a link with your "website statistics archive" and only then reset data. Please do not forget to activate the corresponding checkbox in the modal which appears after clicking on the button "Reset data". These processes might take up to 24h – based on your website traffic.

Important hint: While the reset is in progress, your statistics will not be tracked!

Domain Whitelisting

Domain Whitelisting allows to include this website's tracking code on other domains or subdomains that you consider part of this website. For instance, if your website is "mywebsite.com", you can whitelist your tracking code for mywebsite.shopify.com and track all the visits under a single Visitor Analytics instance. You can also add rules to whitelist all subdomains for a specific domain in a similar manner: *.anotherwebsite.com.

Subscription Settings

Overview

In this section you have the possibility to define your billing information that should be used for this websites' billing statements, choose the pricing plan for this website based on its website traffic and see a website specific overview of your costs.

Billing Information

The information you add within this tile, will be used and shown for the automatically generated billing statements for this website. You can edit the following information:
 

  1. Business/company name
  2. Country
  3. First name
  4. Last name
  5. Address of business/company
  6. VAT-number of business/company

After you are done, please click the button "Save" at the bottom of the tile. You can edit this information at any point in time. Updated information however can only be used for generated bills after you made a change to the data.

Pay as you grow

This tile provides you with the information, in which pricing plan you are currently moving in – based on your websites' traffic. The more traffic your website has, the higher is your success. However also our cost at Visitor Analytics increases in processing your data. 

Furthermore, you can add your credit card details here for payment. Currently we can unfortunately only accept credit card payments.

Important note: If you have a WiX-website, the entire billing will be done via WiX itself. Unfortunately, we cannot provide it. Please check directly with WiX.  

Website specific billing table

This table will provide you with all the billing values that were produced by the selected website.

The table is made of the following columns:

  • Billing date: Date that the invoice has been created
  • Amount: The billing amount in USD (further currencies will be available soon)
  • Status: Status of the payment (Paid, unpaid, etc.)
  • View Invoice: By clicking on the corresponding icons in this table, you will be forwarded to the PDF-download of each bill. 

Conversion Pages

With this feature you can define for which page of your website that your visitors visit, you would like to see a "conversion" in your statistics within Visitor Analytics. You can also group single pages to one conversion page in order to see cumulated statistics. This will allow you to better evaluate the actual success of guiding your visitors through your core processes (i.e. set a conversion when a visitor has completed the checkout on your homepage, has subscribed to your newsletter, has registered as a website-member, etc.). Conversion pages can only be defined by yourself. Until you have done so, no numbers of conversions will be shown.  

If you want to add a new conversion page for the selected website, please click on "Add Conversion Page". A new modal will open for which you have to fill out the fields. Try this functionality and analyze your results, there is nothing that can go wrong and your visitors will not notice anything.

Important hint: You can see the statistics of your self-defined conversion pages in the tile "Conversions" in your dashboard or – for more details – if you go to "Pages --> Conversions".

Dynamic Pages

In this view you can group identical pages with different URLs (i.e. the same product page for different articles) of your website for clustered statistics.

Imagine you have an E-commerce website. There is a high chance that you will have the same "Thank you" page for all product purchases at the end of the checkout (even though this page has different dynamic parameters in its URL, based on the purchase). If you do not cluster these URLs, you will see data on each "Thank you" page even though it is the same. Clustering these URLs allows you to see combined statistics for this page, but it will not change your data.

If you want to add a new dynamic page for the selected website, please click on "Add Dynamic Page". A new modal will open for which you have to fill out the fields. Try this functionality and analyze your results, there is nothing that can go wrong and your visitors will not notice anything.

Important hint: You can see the statistics of your self-defined dynamic pages in various places (i.e. if you go to Pages --> Page visits).

Further questions and topics related to "website settings"

How do I whitelist a domain in my Visitor Analytics account?

If you want to use Visitor Analytics on multiple domains connected to the same website, we have your back!

Domain Whitelisting is now available in your Settings and you can start whitelisting as many domains as you want.

Here's how this feature can help your business! 

By whitelisting a domain you can include your websites' tracking code on other domains or subdomains that you own and consider part of your website or business —such as landing pages, blogs or temporary projects that you want to track. 

Basically, if your website is mywebsite.com, you can whitelist your tracking code for blog.mywebsite.com, webinar.mywebsite.com, mywebsite.shopify.com and track all the visits under a single Visitor Analytics account and site.
No need to have multiple tracking codes and keep switching pages to see your stats!

Follow these steps to whitelist your domains:

  1. Log-in to your Visitor Analytics account and select your website
  2. Go to Settings --> General
  3. Scroll down and add your domains under Domain Whitelisting
  4. Click Apply
    Done!

After you apply the domains:

  • To view the domains on the whitelists, you just have to check your Settings and see your Domain Whitelisting card
  • To delete a domain from the whitelist, select the domain and click the x icon
  • Add and remove domains as you grow your business

Note: Whitelisting your own domain will add an extra layer of security to your account as it will prevent other domains from using your tracking script!


How do I reset data for a website?

Resetting data will remove all your website stats, but will keep your preferences the same. If you prefer to receive this data on your email, we will first send you a link with your site stats archive and then reset data. These processes might take up to 24h, based on your website traffic and while the reset process is in progress, your stats will not be tracked.

To reset your data, please follow the steps:

  1. Log in to your Visitor Analytics account and select your Website 
  2. Go to Website Settings --> General in the left-side menu
  3. Scroll to tile "Reset data" and click the button Reset Data
  4. Select Send data by email if you want to have a copy of your data first
  5. Insert your password to confirm and click Reset Data

Note: All existing statistics will be permanently deleted by this operation.
          Once you reset the stats, the process cannot be undone.


How do I anonymize visitors' IPs?

To quote one of our favourite partners: Visitor Analytics is 100% GDPR-ready, ISO 27001 certified, and 0% shady.

So, if you want to track safely without getting your visitors’ IP due to privacy concerns in your country, you’re in the right place.

Here’s a step-by-step guide to anonymize all your visitors’ IPs:

  1. Log in to your Visitor Analytics account and select your Website 
  2. Go to Website Settings --> General in the left navigation bar
  3. Look for the tile "Anonymize my visitors' IPs", activate the switch and click on "Save"

Once you set the anonymization option to on, all your visitors' IPs will not be stored.

Note: By selecting IP anonymization, you will never see any IP addresses within Visitor Analytics. We are tracking your visitors through a cookie and not via the IP address and it will not affect your data at all.


How do I ignore my own visits or an IP?

When your analytics display the visits from both you (or your team) and external visitors of your website, it might become difficult to determine your traffic performance. 

There are two ways to ignore your visits: from your browser or by blacklisting an IP or class of IPs.

✦    To ignore your own visits from a browser (no matter the IP), please follow the steps:

  1. Log in to your Visitor Analytics account and select your Website
  2. Go to Website Settings
  3. Switch On the toggle button placed under Do you want to ignore your own visits?

Notes: Make sure that your browser allows cookies. This option is applicable only on that specific browser. For ignoring your visits from any browser/device, follow the steps from the second option, Ignore visits by IP

This setting will be enabled until you disable it or you'll delete the browser cookies. Please make sure that your cookies are allowed in the browser as well. 

✦    To ignore visits from a specific IP (including yours) or a class of IPs, please follow the next steps:

If you want to stop tracking the traffic from specific IPs (even your IP), all you have to do is to go to your settings and apply the IPs that you want to ignore:

  1. Log in to your Visitor Analytics account and select your Website
  2. Go to Website Settings
  3. Insert IP to ignore and click Apply

Ignore visits from a class of IPs by using the * symbol at the end of the numeric label — e.g. if a class of IPs starts with 192.168.123 just add 192.168.123.* and the entire class will be ignored.

Note:  There are two types of IPs: static IPs and dynamic IPs.Having a Static IP means your IP addresses won’t change and you will have the same IP every day if you connect to the same network. The static IPs are an option for businesses rather than residences, because it’s very useful for dedicated services such as web servers or FTP, hosting computer servers, and it makes it easier for geolocation services to accurately estimate where you are.

On the other hand, most people have a dynamic IP and it will change constantly. And, as you can imagine, these IPs are automatically given by your Internet Service Provider and reliable with very little work from your side (or none at all), but the geolocation might be less accurate.

If you do not know your IP or if it’s a static or dynamic one, just click here and you will easily see everything about your IP if you click Show me more about my IP.