Skip to main content

FAQs on WiX Integration

If you do not find what you are looking for, please contact us!

Why are not all the visits being tracked by Visitor Analytics?

Visitor Analytics does everything it can do to obtain data from all the visitors coming to your site. Even so, there are sessions where visitor data cannot be collected. The app cannot track visitors who:

  • Are excluded due to the Free version limit exceeding. Learn more about our basic package limitation.
  • Have enabled Do Not Track option in their Chrome/Firefox/Edge/Opera etc. browser (or its equivalent Ask websites not to track me named in Safari).
  • Have blocked JavaScript in their browser permissions settings.
  • Preferred to disable Visitor Analytics from our Opt-Out page.
  • Have their IP ignored within your Visitor Analytics settings.
  • Run browser extensions such as AdBlock, Avira, uBlock, Ads Killer, uBlock Origin, uBlock Plus, AdBlock Genesis Plus etc. that have EasyPrivacy option enabled (which means that loading additional tracking scripts is not allowed).

Furthermore: Visitor Analytics have a bot & crawler filter, so it does not collect data from most of the bots and crawlers around the web, in order to keep the stats as accurate as possible.


Why are my website analytics statistics different than my ad stats?

Looking into analytics is a normal step in the process and seeing different data than in your ads stats might puzzle you.
For a comprehensive understanding of your website traffic, it is important to know about the differences between the biggest tracking platforms and how they collect data. 

There are some cases when your Google or Facebook Ads data might not match your Analytics data. Here are some of the most common reasons.

Advertising providers track clicks, whereas Analytics tools tracks sessions. There are several reasons that these metrics may differ:

  1. A customer may click your ad multiple times. When one person clicks an ad multiple times in the same session, AdWords record multiple clicks while Analytics tools recognize the separate page views as one session.
  2. A person might click on an ad, and then later, during a different session return directly to the site through a bookmark or saved link. This would register as one click in AdWords, but multiple sessions in Analytics.
  3. Someone might click on your ad and then change her mind and prevent the page from fully loading by clicking to another page or by pressing the browser Stop or Back buttons. In this case, Analytics won’t register a session, but AdWords still counts this as a click.

It is also well known that tracking platforms (e.g., Google Analytics, Google Ads, Facebook Analytics) track visits, clicks and traffic differently. Therefore, you may see different metrics in different platforms as well:

  1. Clicks vs. Sessions: Some services (e.g., Google Ads) track every click a visitor makes, whereas other services (e.g., Google Analytics) only track one click per session.
  2. Filtering of invalid clicks: Some services filter out invalid clicks, while others show all clicks.
  3. Tracking blocked by browser extension: Some browser extensions block tracking by certain tracking services and prevent them from collecting data.

When using Visitor Analytics, do I need to notify the visitors and display a popup about cookies?

 

In order to be GDPR compliant you have to alert your site visitors about cookies that are placed by your site (not only the Visitor Analytics ones, but all of them). 

If your website is created using WiX, you can use this Cookie Alert pop-up and add Visitor Analytics to your Privacy Policy.
Please note that data protection legislation may vary locally and may change from time to time. Hence, this might be too general or become insufficient for your country/region/state.

We highly recommend you to consult a qualified lawyer or law firm if you are unsure about the sufficiency of the Cookie alert and the Privacy Policy note regarding analytics with regard to your jurisdiction or if have additional questions. Also, do not forget that a legally watertight privacy policy can only be created by legal professionals and it can be tailored for each business and its jurisdiction.


Why am I not getting Wix Chat visit notifications on my phone?

Visitor Analytics offers e-mail reports related to your website stats, based on your settings:

  1. Every day
  2. Every week
  3. Every month
  4. Never

Or you can opt-in to receive tailored Tips & tricks on improving your website performance and Visitor Analytics usage (no more than 2 emails/month) and to receive special offers from Visitor Analytics (no more than 1 email/month).

If you used to receive push notifications on your mobile phone any time someone visited your site, or when a visitor started a chat with you, most probably you had the WiX Mobile App installed.
By default, Wix Chat notifications are enabled on the WiX Mobile app and the service & data is not tied to Visitor Analytics.

If you want to activate this service, check this short WiX article about Managing Chat and Visitor Notifications in the Wix Mobile App


Visitor Analytics keeps loading / nothing is displayed

If the app keeps loading or if nothing is displayed, there might be some external factors causing difficulties in regards with this. In order to see your app data, we'd like you to do these steps:

  1. Open the browser you're using 
  2. Turn off any running or activated adBlockers
    The reason for this action is that if do you have any running add-ons or browser extensions (e.g. AdBlock, Avira, uBlock, Ads Killer, uBlock Origin, uBlock Plus, AdBlock Genesis Plus, Norton etc.), Visitor Analytics might not load accordingly
  3. Go to your browser's settingsand Clean all the cached images and files

If the above resolution does not work, please try and open the app in a different browser or in an Incognito/Private session. This way you make sure this is something related to the browser.

Additional note: If an Adblocker has the Easy Privacy option turned ON (otherwise called for some) they'll block additional tracking. Some of them (uBlock Origin, uBlock Plus, AdBlock Genesis Plus) have this option selected by default, while others (AdBlock, AdBlock Plus, Ads Killer Plus) do not have it by ON by default, but still have this option.

 

It's perfectly fine to disable them from running on some of the pages, for instance, for the ones that you own and you can manage (your website pages and your editor's one). There is nothing that needs to be blocked, most probably.


How do I turn off AMP on my Wix Blog

Accelerated Mobile Pages (AMP) could improve the loading time of pages on mobile, but that comes with some malfunctions when it comes to tracking the traffic on them.
And all Wix blog versions use AMP now.

How does AMP work and why should I turn it off?
Once you turn on AMP, visitors using a mobile device are directed to the AMP optimized page (that displays your blog post content and images only, without loading any scripts/apps) when accessing your blog posts through a Google Search or a shared link (e.g. on Facebook, Whatsapp, Instagram etc.).

You might see a drop for mobile visits in your Visitor Analytics stats after enabling the AMP. This does not mean that you are receiving less traffic on mobile, but simply that Visitor Analytics is unable to track it.

Note: Any app that sits on a page that would get served over AMP would have this issue.

If you want to get real insights about your blog traffic, turning off this feature is the most appropriate solution.

Here's how to turn off AMP:

  1. Open the Blog Manager.
  2. Click the Settings tab.
  3. Click Turn off Google AMP.

Note: To turn off this feature, you must have at least one post published on your blog.

Click here to learn more about the AMP project.


How can I check my Visitor Analytics without going through my site editor?

We know that checking your stats by going through your Wix dashboard can be a pain! But worry no more! You can now see your stats without logging into Wix and by using your mobile device as well!
And we have some extra features too: you can add contributors to view your stats or track your campaigns traffic, all these from a responsive app, that can be easily added to your phone or tablet.

Note: This feature is available only if you have the premium version of Visitor Analytics app for the selected website.

Here are the steps to get direct access to your stats:

1. Go to your Wix account, select the site that you want direct access to and go to the Visitor Analytics app

2. Click the "Activate direct access" button from your overview

3. Add your email address and click Activate Direct Access!

4. Check your Email Inbox (the Spam folder as well) of your email address written in the previous step and click on the link button Get direct access to my data

Note: If you did not receive an email after this step, or you want to create a Visitor Analytics account with another email address, or you realized you wrote a wrong email address, click the "Resend direct access request" link in the Visitor Analytics app from your Wix account and complete the form with the desired email address

5. Create a new Visitor Analytics account using the email address from the previous steps (if you don't have one already). No worries, we will import your Wix site stats here!

6. From this step forward, you can go to Visitor Analytics Login anytime and see the stats for the Wix site(s) you've added.

7.  Add Visitor Analytics to your phone/tablet for easier and faster access

If you want to see the stats of another Wix site in the same Visitor Analytics account, you can repeat all the steps above, by completing the "Activate Direct Access" form using the same email address.


How do I get easy access to Visitor Analytics using my mobile phone?

Going to Visitor Analytics first you need to open a browser, enter and search for the website, then find the original website it takes too much time. So, placing a desktop shortcut of the page on your screen will save your time and will be way more convenient. It will work a lot like a mobile app, but won't take your phone storage at all.

Important: In order to have access to our standard app which is mobile responsive and can be accessed directly on your phone, there is a Direct Access process that must be accomplished. See here the first instructions, and then check out the following below.

 

Here are a few steps  to create a Visitor Analytics dashboard shortcut on your desktop (easily and quickly) for Android and iOS devices:

Android

  1. Go into your mobile browser
  2. In the address bar enter this link https://app.visitor-analytics.io/
  3.  Select the three dots button from the upper right corner of your browser 
  4. Select Add to Home
  5. Give the App a name and select Add
  6. Enter the app on your home screen
  7. Manage your website/s easily.

Note: The buttons and icons might differ depending on browser
E.g.: Chrome, Opera, DuckDuckGo are about the same.
        Firefox has a little home with a “+” within it for adding to home right by the
        address bar.

       Edge has the “three dots” in the lower right corner.


iOS

  1. Go into your mobile browser Safari
  2. In the address bar enter this link https://app.visitor-analytics.io/
  3.  Select the share button from the lowest side of your browser 
  4. Select Add to Home Screen
  5. Give the App a name and select Add
  6. Enter the app on your home screen
  7. Manage your website/s easily.

How do I install Visitor Recordings on my Wix website?

Install Video Recordings to record & play videos of what the visitors did on your website!
We know how important it is to see what your customers do on the website. With Visitor Recordings, you will replay the full visitor experience, identify pain points, boost conversions, and optimize your site.

So here are the steps to follow in order to activate the Visitor Recordings feature

  1.  Log into your Wix accountgo to My Sites and Select & Edit your site
     
  2. Go to Apps from the Main left-side menu, select Visitor Analytics, then click on Install on my website button of the pop-up message (If you recently upgraded to a premium version)
     
  3. If you already had the premium version and there is no pop-up message when you open the app, go to Behaviour (left-menu within Visitor Analytics app) and get it from there. Select Install on my website 













     
  4. Follow the steps presented within the second pop-up message that will appear on your screen


























     
  5. If the pop-up message gets closed prematurely, you can always find a card of the feature if you simply go to Settings (left-menu within Visitor Analytics app)










    Check this video related to the next steps:
  6. Copy the tracking code generated by our app
     
  7. Go back to Main Menu in Wix Dashboard and select Settings
     
  8. Click on Tracking & Analytics and select the New Tool button




     
  9. Select Custom and paste your javascript code generated by our app into the box titled Paste the code snippet hereGive the Custom Code a name (e.g. Visitor Recordings by Visitor Analytics)
     
  10. Go to Add Code to Pages, select All pages and from the drop-down menu select Load code once
     
  11. Select Head to place your code in. Choosing Head or Body-Start will generally ensure that the javascript triggers across all pages
     
  12. Click on Apply button








     
  13. You have the ability to set up the recordings as you please, going to Visitor Recordings settings (within Behaviour menu)
  • This feature is only available for Visitor Analytics Premium (Basic plan - 15 recordings/month or Advanced plan - 25k recordings/month ). Please note that in order to add a custom script, you need to have a premium Wix account as well.
  • Your visitors must leave the website, in order for you to see the recordings within our app.
  • There are some limitations that prevent us from recording certain things on your website. Check out this article for more details.

You are all set now! Just go to Visitor Analytics and check your visitors' journeys on your website. Enjoy the feature!

Get a better understanding of how this feature works, checking out the following video:

This feature is available for Wix websites that have Direct Access to our standard app as well (Here is how to claim it, if it was not yet). Just log into your Visitor Analytics account and go to Behaviour to check the recordings.

Note: This feature is available within our standard app, only for Visitor Analytics Premium in Wix and only if Direct Access was claimed.


What are the limitations of the Visitor Recordings feature

You can now install Visitor Recordings, a feature that will allow you to record & play videos of what visitors did on your website!

We know how important it is to see what your customers do on the website. With Visitor Recordings, you will replay the full visitor experience, identify pain points, boost conversions, and optimize your site. However, there are some limitations that prevent us from recording certain things on your website, due to some technical security clauses. They are mentioned below:

Visitor Recordings Limitations

Websites come in all types and, unfortunately, there are some limitations to the Visitor Recording feature: 

  • If you have iFrames, images or SVGs being part of a deeper iFrame, you may see a Missing content message at the moment, as we cannot access iframes. Same for the recordings created for visits by users who have AdBlockers in use on their browser.
  • If your Wix blog or site has additional pop-ups, apps or widgets installed, Visitor Analytics won't access that information due to security reasons, as those are third-party apps and our code is added on your website.
  • Parallax scrolling is best replayed via Firefox browsers.
  • Some dynamic pages may encounter issues in displaying hover elements (such as eCommerce apps within Wix).
  • Some records might not appear in your list, due to the fact that visitors have blocked Cookies, or they have Do Not Track option enabled in their browsers. Another possibility would be the Easy Privacy option enabled within their ad-blocker/extension.
    Note: If none of these exceptions (described at this point), does not apply to your visitors, they must leave the website, in order for you to see the resulted recording.

Your feedback is really important!

Your feedback is very valuable for us and it will help us grow faster and improve Visitor Analytics and all its features for you.
If you face any issue, such as malfunctions or misbehaviors of the player, or maybe you feel like something is not clear or is completely missing, feel free to contact us (via email , or via our chat bubble) and we will look into it soon as possible.
It will be highly appreciated and it will help us to improve the functionality of our feature any time soon.


How do I export data for my WiX website?

You can easily export your visitors' data or visits history as .csv or .xlsx at any moment! To do so, please follow these steps:

  1. Log into your Wix account and select your Website 
  2. Go to Apps -> Visitor Analytics
  3. From the left-side menu, select Export button
  4. Choose what data you want to export (Visitors / Visits)
  5. Select the time range and the file type and click on Export
    Note: You can only export data for a 31 day time range!

How to make Visitor Analytics stat-counter widget invisible on my live website

If you added the Visitor Analytics widget to your website and you can see it on the public website, no worries: this can be changed at any moment! 

Here is how to manage your stats (stat-counter widget) visibility on your website:

  1. Go to your Wix Editor and click on the Visitor Analytics widget
  2. Click the Settings button in the upper side of your widget and a new menu will show up. (If you cannot see the Settings or View stats buttons, please switch your Wix language to English)
  3. Go to the new opened menu and click Settings
  4. Select Don't display on website 
  5. Publish your website changes (from the upright corner of the editor).
    By doing this, nothing gets shown on your website and you can check all the stats from your Visitor Analytics Dashboard or by clicking View Stats on the widget.

Important Notes: 

  • If the widget is still visible after you chose not to display it and published it, please clear your browser's cache, refresh the page and Publish the changes again (with the Don't display on website option selected).
  • If you do not want anything added to your website (either in your editor or on your live website) but only to track the data, you can delete the widget and install the Visitor Analytics dashboard app only. Just take a look at this article and install the app according to your preferences, then check your stats at any moment!
  • Make sure that you do not have any Adblocker (e.g. AdBlock, Avira, uBlock, Ads Killer etc.) active. Otherwise, the app might have displaying issues.
  • Make sure that you DO NOT delete the stat-counter widget from the Editor (if it was installed). Removing this element will also delete the app from your site's dashboard.

How accurate is my visitors location?

Since we're an analytics app we need to respect privacy laws and policies and we can only offer an approximate location which is more accurate than other map services.

Here are some things to consider:

  1. Usually, an Internet Service Provider offers an approximate location of a certain IP address (e.g. city, and sometimes, neighborhood), for security reasons. 
  2. If you checked while using a wifi or a phone - most probably the location is given by the internet provider's main wifi tower (which usually is not located on the same street as the visitors). 
  3. We check the locations based on IPs, and each IP is registered with an approximate location by the service that assigned it. We are using this data as it is registered and updated by each internet provider.

Each registered and provided location can be checked here, adding the IP to find the location for. The same location should also be displayed on Visitor Analytics' map.

If an IP is registered in a way, we display it as it is. Therefore, if the IP is correctly registered, the radius is more accurate.


How do I track my UTM campaigns?

Knowing your referrer is great! But what if you can check the exact source and medium that drives you the most traffic, not only a link?
To find out the exact referrer (e.g. newsletter), marketing medium (organic, PPC, banner), campaign name or any additional information that can be tracked, just add campaign parameters to your website URLs every single time you're sharing it! 

Important: In order to have access to our standard app, there is a Direct Access process that must be accomplished. See here the first instructions, and then check out the following below.

 

If you already have your UTM campaigns created, you can go ahead and check them within Campaigns in our standalone app (they will be automatically tracked). If you do not have any active UTM campaign/s, you can follow these steps to create some:

  1. Go to: https://tilda.cc/utm/
  2. Add your URL and fill the form with your wished parameters (e.g. signup_button, email_campaign)
  3. Copy the resulted URL 
  4. Add it to your messages / links (e.g. within your email newsletters)

Done! Check our Complete guide to use URL Campaigns(examples included) to make the most of your analytics.


How do I track a Submit/Subscribe action?

Would you like to know who have submitted a form or subscribed a newsletter to your website? Despite the fact that this cannot be simply done, that's possible, though, thanks to the following workaround:

  1. Add a form on your page. From your Editor, select Add button and Contact. 

    Hint: 
    The form can also be a custom one. Here is how to create one and connect it to a database.

















     
  2. Create a Thank you page (or something similar) and hide it from being seen by visitors (this will allow you to have more accurate stats). You can personalize it as you please.




















     
  3. Go back to the page where your form is, select it and click on Settings icon. Select Link to page or lightbox and choose the Thank you page. This will redirect the users to your newly created page













     
  4. Publish your changes

    Hint: If you want to track any other actions of a custom button, all you have to do is to repeat the 2nd step, then select the button and link it to your page.











     
  5. Set your Thank you page as a Conversion page within your Visitor Analytics Dashboard.

That's it! You can now simply distinguish who is submitting/subscribing something out.


What is a conversion page and how to create one?

With this feature you can define for which page of your website that your visitors visit, you would like to see a "conversion" in your statistics within Visitor Analytics. You can also group single pages to one conversion page in order to see cumulated statistics. This will allow you to better evaluate the actual success of guiding your visitors through your core processes (i.e. set a conversion when a visitor has completed the checkout on your homepage, has subscribed to your newsletter, has registered as a website-member, etc.). Conversion pages can only be defined by yourself. Until you have done so, no numbers of conversions will be shown.  

If you want to add a new conversion page for the selected website, please click on "Add Conversion Page". A new modal will open for which you have to fill out the fields. Try this functionality and analyze your results, there is nothing that can go wrong and your visitors will not notice anything.

Important hint: You can see the statistics of your self-defined conversion pages in the tile "Conversions" in your dashboard or – for more details – if you go to "Pages --> Conversions".


What is a Dynamic page and how to create one?

In this view you can group identical pages with different URLs (i.e. the same product page for different articles) of your website for clustered statistics.

Imagine you have an E-commerce website. There is a high chance that you will have the same "Thank you" page for all product purchases at the end of the checkout (even though this page has different dynamic parameters in its URL, based on the purchase). If you do not cluster these URLs, you will see data on each "Thank you" page even though it is the same. Clustering these URLs allows you to see combined statistics for this page, but it will not change your data.

If you want to add a new dynamic page for the selected website, please click on "Add Dynamic Page". A new modal will open for which you have to fill out the fields. Try this functionality and analyze your results, there is nothing that can go wrong and your visitors will not notice anything.

Important hint: You can see the statistics of your self-defined dynamic pages in various places (i.e. if you go to Pages --> Page visits).


How do I ignore my own visits or an IP?

When your analytics display the visits from both you (or your team) and external visitors of your website, it might become difficult to determine your traffic performance. 

There are two ways to ignore your visits: from your browser or by blacklisting an IP or class of IPs.

✦    To ignore your own visits from a browser (no matter the IP), please follow the steps:

  1. Go to Settings
  2. Switch ON the toggle button placed under Do you want to ignore your own visits?

Notes: Make sure that your browser allows cookies. This option is applicable only on that specific browser. For ignoring your visits from any browser/device, follow the steps from the second option, Ignore visits by IP

This setting will be enabled until you disable it or you'll delete the browser cookies. Please make sure that your cookies are allowed in the browser as well. 

✦    To ignore visits from a specific IP (including yours) or a class of IPs, please follow the next steps:

If you want to stop tracking the traffic from specific IPs (even your IP, this way you make sure that this options is saved no matter the cookies, nor the browsers in use, as long as you use that IP address), all you have to do is to go to your settings and apply the IPs that you want to ignore:

  1. Go to Settings
  2. Insert IP to ignore and click Apply

Ignore visits from a class of IPs by using the * symbol at the end of the numeric label — e.g. if a class of IPs starts with 192.168.123 just add 192.168.123.* and the entire class will be ignored.

Note:  There are two types of IPs: static IPs and dynamic IPs.Having a Static IP means your IP addresses won’t change and you will have the same IP every day if you connect to the same network. The static IPs are an option for businesses rather than residences, because it’s very useful for dedicated services such as web servers or FTP, hosting computer servers, and it makes it easier for geolocation services to accurately estimate where you are.

On the other hand, most people have a dynamic IP and it will change constantly. And, as you can imagine, these IPs are automatically given by your Internet Service Provider and reliable with very little work from your side (or none at all), but the geolocation might be less accurate.

If you do not know your IP or if it’s a static or dynamic one, just click here and you will easily see everything about your IP if you click Show me more about my IP.


How do I delete Visitor Analytics from my WiX site?

We are sorry to see you go!
There are different types of apps available in the Wix App Market. Choose the relevant type of app to get instructions on how to delete it. 

Visitor Analytics can be added to your WiX website, both as

(A) a dashboard app or
(B) as a widget (which will install the dashboard app implicitly)


(A) Delete the Visitor Analytics added only to your site's dashboard

If the app was never added within your website's Editor, but only to your Dashboard, in order to uninstall the app, there are a few steps to be followed:

  1. Go to your site's dashboard and click on Site actions -> Edit Site (this will open your Editor)
  2. From the left bar items menu, click on Add Apps button and search for Visitor Analytics, then Add it to your site
  3. Select the freshly added widget, right click on it and select Delete (or simply press the Delete button of your keyboard)
  4. Publish your site to save the changes and you are done, the app will be now unistalled from your website.

(B) Delete Visitor Analytics Widget from your Editor

If the app was added as widget within your Editor, it was automatically added as dashboard app as well. Deleting the widget, will uninstall the app from both places.


If you only wish to hide the widget from being visible on your live website, and not to delete it, check out this topic.

  1. Go to your site's dashboard and click on Site actions -> Edit Site (this will open your Editor)
  2. Select the Visitor Analytics widget app from your pages (based on where you placed it)
  3. Right click on it and select Delete (or simply press the Delete button of your keyboard)
    Note: If the widget was placed on more than one page within your editor, or multiple times on your pages, make sure you delete it from all places.
  4. Publish your site to save the changes and you are done, the app will be now unistalled from your website.

If you do not want anything added to your live website, nor your Editor, but only to track the data, just delete the widget appPublish the changes and add it again as Dashboard app only (see option (A))

Important: If you purchased a subscription for the app and you want to delete it, make sure to cancel the subscription as well.