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FAQs on WiX Integration

How to embed the tracking code for Visitor Recordings and Heatmaps within my site?

We know how important it is to see what your customers do on your website. With Visitor Recordings, you will replay the full visitor experience, identify pain points, boost conversions, and optimize your site. Heatmaps are a great tool to help you understand which areas of your website are being interacted with the most.

If you want to install the Video Recordings or Heatmaps, in order to see how your visitors behave your website, you have to follow the steps below:

  1. Go to "Apps" from the main left-sided menu and select "Visitor Analytics".





     
  2. Select the "Behaviour" module and select either Visitor Recordings or Heatmaps, then click on the "Install on my website" button within the pop-up message that will appear







     
  • If you already selected "Add it later from Settings" or the pop-up message gets closed prematurely and there is nothing appearing when going to the "Behaviour" module, you can always find a settings section of these features by simply going to the "Settings" within Visitor Analytics. You can start the process from there.
  • It is not necessary to embed the tracking code several times for each feature. Adding it once is enough to have them all working for your website.

The installation continues with the following easy steps:

3. Follow the steps presented within the pop-up message (there is also a support video which you can watch within the modal):

 

 

 

 

 

 

   3.1 Copy the tracking code generated by our app

 

 

 

 

 

 

 

 

 

 

 

 

 

   3.2 Go back to "Main Menu" in the Wix Dashboard and select "Settings"

 

   3.3 Click on the menu item "Tracking & Analytics" and select the "New Tool" button

 

   3.4 Select Custom 

         4. Paste your javascript code generated by our app into the box titled Paste the code snippet hereGive the Custom Code a name (e.g. Visitor Recordings by Visitor Analytics)
 

         5. Go to Add Code to Pages, select All pages and from the drop-down menu select Load code once
 

         6. Select Head to place your code in. Choosing Head or Body-Start will generally ensure that the javascript triggers across all pages
 

         7. Click on Apply button








 

         8. You have the ability to set up the recordings as you please, going to Visitor Recordings settings (within the Behaviour menu)

         9. You may also go to Heatmaps and get them started

Important note: If the tracking code cannot be recognized by our checker, even if it has been correctly embedded and can be seen when looking for it in the source code, please contact us! 

This might happen if the domain of your website is provided by a 3rd party, or if there are redirects happening when visiting your website (based on the language in use, or DNS configurations). No worries, we can manually set the status to "Successfully installed" for you, if the case.

Additional notes:

  • These features are only available with Visitor Analytics Premium plans (Basic plan - 15 Recordings and 1 Heatmap, Advanced plan - 25k Recordings and 15 Heatmaps or Pro plan - 50k Recordings and 25 Heatmaps). Please note that in order to add a custom script, you need to have a premium Wix account as well!
  • It is not necessary to embed the tracking code several times for each feature. Adding it once is enough to have them all working for your website.
  • Your visitors must leave the website, in order for you to see the recordings/visitor actions within our app.
  • There are some limitations that prevent us from recording certain things on your website. Check out this article for more details. The limitations apply for Heatmaps as well.
  • If the Heatmap has been created incorrectly, we recommend you to reset it and make a visit yourself (directly on that certian page, without coming from another place), waiting for all the elements to be loaded completely.

This feature is available for Wix websites that have Direct Access to our standard app as well (Here is how to claim it, if it was not yet). Just log into your Visitor Analytics account and go to Behaviour to check the recordings.

Note: This feature is available within our standard app, only for Visitor Analytics Premium in Wix and only if Direct Access was claimed.


What are the limitations of the Visitor Recordings feature

You can now install Visitor Recordings, a feature that will allow you to record & play videos of what visitors did on your website!

We know how important it is to see what your customers do on the website. With Visitor Recordings, you will replay the full visitor experience, identify pain points, boost conversions, and optimize your site. However, there are some limitations that prevent us from recording certain things on your website, due to some technical security clauses. They are mentioned below:

Visitor Recordings Limitations

Websites come in all types and, unfortunately, there are some limitations to the Visitor Recording feature: 

  • If you have iFrames, images or SVGs being part of a deeper iFrame, you may see a Missing content message at the moment, as we cannot access iframes. Same for the recordings created for visits by users who have AdBlockers in use on their browser.
  • If your Wix blog or site has additional pop-ups, apps or widgets installed, Visitor Analytics won't access that information due to security reasons, as those are third-party apps and our code is added on your website.
  • Parallax scrolling is best replayed via Firefox browsers.
  • Some dynamic pages may encounter issues in displaying hover elements (such as eCommerce apps within Wix).
  • Note: If none of these exceptions (described at this point), does not apply to your visitors, they must leave the website, in order for you to see the resulted recording.

Your feedback is really important!

Your feedback is very valuable for us and it will help us grow faster and improve Visitor Analytics and all its features for you.
If you face any issue, such as malfunctions or misbehaviors of the player, or maybe you feel like something is not clear or is completely missing, feel free to contact us (via email , or via our chat bubble) and we will look into it soon as possible.
It will be highly appreciated and it will help us to improve the functionality of our feature any time soon.