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Privacy Policy

for www.visitor-analytics.io website

These terms refer solely to the Visitor usage of www.visitor-analytics.io website, for App related terms please refer to the other relevant docs in this section.

Our Approach

As a simple and straightforward analytics tool for non-technical people, the Visitor Analytics app provides easy-to-understand website statistics and a friendly user experience. At Visitor Analytics, we are fully aware of the trust you place in our product and team and our responsibility to keep your data and privacy secure. Therefore, we are transparent regarding the information we collect when you use our products and services, why we collect it, and how we use it to improve the service for you!

Our Commitment to Transparency and User Choice

In today’s rapidly evolving digital marketplace, we recognize the importance of transparency and allowing users to direct how and when they communicate with Visitor Analytics, and how Visitor Analytics shares data about them with others.

Our Policy

This Privacy Policy (“Policy”) applies to data collected through the www.visitor-analytics.io website (“Site”). (“Visitor Analytics”, or “we”) is responsible for processing the data collected on the website. This Policy does not apply to information we process in connection with our other websites or services. This Policy also describes how Visitor Analytics uses and discloses the information we collect.

If you have any other questions about this Policy Policy or our commitments, please contact us by email at support@visitor-analytics.io.

ABOUT US

Our mission is to provide easy to understand web analytics and a friendly user experience for people that are not so tech-savvy. We are doing this by building stunning stats dashboards and providing the most important stats while being 100% GDPR compliant.

DATA PROTECTION OFFICER

You can contact our data protection officer, Andrei Homorodean, through support@visitor-analytics.io, if you have any questions.

PROCESSING OF PERSONAL DATA

On this Site we process various types for Personal Data for various purposes as follows:

“Personal Data” means any information concerning your personal or material circumstances that may be used to identify you or other persons. We may process (collectively “process”) Personal Data directly from users of our Site, as well as indirectly, through the use of cookies and other technologies. In addition, we also process additional Personal Data from our clients in order to provide our services, including rewards programs services.

(i)Personal Data We Process When You Surf on Our Site – With or without cookies.

Which Personal Data do we collect about you?

For this purpose (Surfing on our website) we process the following Personal Data: your browser type and operating system; web pages you view; links you click; your IP address; the length of time you visit our Site and or use our services; and the referring URL, or the webpage that led you to one of our Site.

What is the purpose of processing your Personal Data?

We use cookies and other tracking technologies to track how you use our Site. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies enable a faster log-in process, and some allow us to track your activities at our Site. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. We use these tools to gather non-personal information about users to help us improve our services, performance and user experiences and to better understand how users access and use our Site.

How long do we store your Personal Data?

Please check our Cookie Information page to learn more about the storage periods for each cookie.

What is the basis for processing your Personal Data?

Your Consent.

Additional Comments: It is always possible for you to visit our Site without disclosing your Personal Data. This requires that you have disabled cookies. Please note, however, that without cookies you may not be able to use all of the features of our Site.

(ii)Personal Data We Process When You Contact Us.

Which Personal Data do we collect about you?

For this purpose (Contact) we process the following Personal Data: Contact type, last name, first name, email address, phone number, company name, information about your request and any other information that you provide to us.

What is the purpose of processing your Personal Data?

We process your Personal Data whenever you contact us to process your requests, to provide you with the services and information you request, and to communicate with you about your requests.

How long do we store your Personal Data?

We store your Personal Data for 3 years after you provide them to us, and otherwise only process it in order to fulfill any legal duty to retain copies.

What is the basis for processing your Personal Data?

Performance of the contract with you (i.e. fulfil your contact request).

(iii)Personal Data We Collect When you create a user account

Which Personal Data do we collect about you?

Email, Name, Business name, Website name

What is the purpose of processing your Personal Data?

Providing the use of the Visitor Analytics App and signing a Data Processing Agreement.

How long do we store your Personal Data?

Your personal data will be stored until you will delete your account. Additionally, you may contact us at support@visitor-analytics.io with a request to delete your data.

What is the basis for processing your Personal Data?

We only collect your personal data for performance purposes and to provide our service as processors for website owners under the Data Processing Agreement terms.

(iv)Marketing Communication

Which Personal Data do we collect about you?

For this purpose (Marketing Communication) we process the following Personal Data: Email address, Name, Business name, Website.

What is the Purpose of Processing your Personal Data?

We process your Personal Data to provide you with marketing and other information that we think may interest you while tailoring the advertising, content and information that we may send or display to you, on our Site, to offer location customization, personalized help and instructions and to otherwise personalize your experiences while using the Site, and to display targeted advertising on third-party sites, mobile applications and other media, on behalf of Visitor Analytics and on behalf of our clients.

How long do we store your Personal Data?

We store your Personal Data for three years after you provide them to us, unless we are required by the law to store them for a longer period. Additionally, you may contact us at support@visitor-analytics.io with a request to delete your data.

What is the Basis for Processing your Personal Data?

Your consent.

Additional Comments: You can opt out of receiving such communications from us by writing us an email to support@visitor-analytics.io or by using automated unsubscribe procedures, if existent.

HOW WE DISCLOSE PERSONAL DATA

We do not sell or rent your Personal Data processed via our Site. However, we may disclose your information to:

  • Service Providers. We disclose the Personal Data we process to third-party vendors, service providers, contractors or agents who support us in providing our services to you, with respect to the clauses in the Data Processing Agreement.
  • In Response to Legal Process. We disclose the Personal Data we process in order to comply with the law, a judicial proceeding, court order, subpoena, or other legal process.
  • To Protect Us and Others. We disclose the Personal Data we process where we believe it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use or this Policy, or as evidence in litigation in which we are involved.
  • Aggregate and De-Identified Information. We share aggregate and de-identified information with third parties for marketing, advertising, or research purposes.

Some recipients listed above may be located in countries outside of the EEA that do not offer the same level of protection with respect to personal data as required in the EEA and where there is no adequacy decision by the European Commission. Visitor Analytics takes a variety of steps, including implementing the required data transfer tools like standard contract clauses approved by the European Commission or by choosing recipients that are Privacy Shield or BCR certified, to help ensure your rights and protections travel with your Personal Data. If you have any inquiries about our handling of your Personal Data, or would like to obtain a copy of the respective data transfer tool, please contact us at support@visitor-analytics.io.

SECURITY

We have implemented safeguards to help protect the privacy of your Personal Data you transmit through use of our Site. However, no information transmitted online or stored electronically is 100% secure. We encourage you to use caution when disclosing information online. Often, you are in the best situation to protect yourself online. You are responsible for protecting your username and password from third-party access, and for selecting passwords that are secure.

LINKS TO THIRD-PARTY SITES

From time to time, we will provide links to third-party websites, or our advertisements will contain links to third-party sites. These links are provided as a service to you. These sites are operated by independent entities with their own privacy policies. This Policy does not apply to such other sites or to the use that those entities make of your Personal Data. Visitor Analytics has no control over the content displayed on such sites, nor over the measures, if any, that are taken by such sites to protect the privacy of your Personal Data.

CHILDREN

Our Site is intended for companies and are not intended for use by children under the age of 16. We do not knowingly collect Personal Data from any user under the age of 16. If you are a parent of a child under 16, and you believe that your child has provided us with Personal Data about him or herself, please contact us at support@visitor-analytics.io.

YOUR STATUTORY RIGHTS

You are entitled at any time to request information about your Personal Data that we store, and request us to rectify, erase or restrict the processing of your Personal Data or object to the processing of your Personal Data. An objection to data processing only has future effect and may require that the contractual relationship between us be terminated – because we cannot fulfill our obligations to you without processing your Personal Data. You also have the right to data portability.

You may also at any time withdraw any consent given, with future effect.

Further, you may submit a complaint to the responsible data protection supervisory authority if you believe that we cannot sufficiently help you.

CONTACT US

If you have any other questions about this Policy, please contact us through our Site or by email at support@visitor-analytics.io.